The mp3 player is ridiculous. when i plug my headphones into it, i get no sound.then i wiggle it around a little bit and i get either: sound in one headphone, low sound in one or both, distorted sound in one or both, or no sound at all. i used the repair program on the computer but it didnt work. i really dont wanna go buy another one of these. theyre really good and i can longer find it in any store.
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Did you try plugging in a different set of headphones? If other headphones work, maybe you need new headphones.
Try playing music from your Sansa through the computer, while it is tethered. If you can do this, it may mean that the audio amplifier part of the Sansa is broken-- Usually this means, 'get another Sansa.'
Also, try gently wiggling the headphone plug to the left and right, while it is plugged in. If you get music on and off, its possible that the headphone connector on your Sansa has a broken connection. This is a VERY difficult problem to fix (without breaking or melting something else inside the case) and also usually means it is time to get another MP3 player.
I had this very same thing happen to me yesterday after listening to music with my headphones. After unplugging them, the speaker would no longer work nor the speakerphone.
After trying many things without success, I was finally able to resolve this by plugging back in the headphone cable and pushing the jack around a little bit to the side until I could hear sound.
I did this while trying to place an MP3 just to make it easier. So far this has worked fine. But now I am reluctant to use the headphones any more.
I know your post was several months ago so this may or may not be helpful.
If it's all music on the mp3 player,then try a different pair of headphones. If still no sound, try partially unplugging, plugging in the headphones and try wiggling the connector .If there is still no sound, then try erasing all the songs on it and restore the device. If that doesn't help, then it's probably time to replace the mp3 player since the headphone jack is damaged.
I had the same problem. the stereo mini jack connection to the circuit board of the mp3 player is broken or loose. I jiggled the jack around and the sound came back into both ears but that only worked for a little while and is annoying. Basically, unless you can re-solder the mini jack to the circuit board, or get someone to do it for you, your player is now just a flash drive.
Most likely the solder points inside the unit where the headphone jack attaches to the system board have come undone. If you know how to solder, you could open the unit and fix it. If that is not an option, you could resort to using the other headphone jack instead assuming it is not damaged as well.