Digital Cameras
Problem for Digital Cameras
Generic problem for all Digital Cameras

Can't get pics/video from my camera ont...




By laura101280 on Aug 18, 2009

" "
I just recently got a computer that has windows vista. I have a digimax samsung d53 and can't figure out how to put the pics and video onto the computer. i put the memory card into the computer, but nothing happens. thanks for your help...laura
Comments:

Aug 18, 2009

- i'm not understanding any of this...nothing popped up when i clicked on control panel. is there a phone number i can call to get support? I really need to get these pics and vid's online...i appreciate everyone's help. i'm just not good with conmputers. laura

Aug 20, 2009

- could someone plesae tell me how i can find a customer service phone number so i can call to find out how to get my pics/vid's online? i can't find a number on this site and i need help asap. thanks, laura

Solution #1

posted on Aug 18, 2009
Somewhat Helpful)

DarkStar2

Rank: Guru 
Rating: 92%, 91 votes
There are 2 ways of doing this.

1) You can use the provided drivers/software that comes with your camera - usually ont he bundled CD-ROM, follow instructions and install it - and you can plug your camera using USB and transfering straight from your camera....

OR (this is my prefered method)

2) buying one of those multicard readers (assuming your PC does not have built-in ones already).

If you are using a card reader you do not need to isntall anything - it will be recognized automatically under Windows XP or higher.

The flash memory card will be recognized like removable storage and displayed along with your hard drives - go to your control panel and you see it pop-up once your memory card is inserted into the slot, a new drive letter will appear under removable storage - you will access your files the same way as a hard drive, by double clicking on the respective icon (example: you have 1 hard drive (1 partition) and 1 DVD-ROM, in your case you would see letters A floppy, C (your hard drive) and D your DVD-ROM, and when you plug your memory card, E. (this is an example). Once you double click on the respective drive letter of your memory card you will see folder with files in them - there will usually be ONE folder which contains all the JPG and AVI or MPG files.

Comments:

Sep 01, 2009

- I'm sorry my reply was not helpful to you - I gave you exactly the proper instructions - I too have a digital camera - If you took the time to read carefuly and follow all the steps you would get your answer - you claim you do not know about computers, I'm sorry if my explanations are too technical - in this case you will need to consult your digital camera's manual and use the bundled CD-ROM, it contains software that allows you to do exactly what you are looking for - and if you call customer service they will tell you the SAME thing - refer to your owner's manual and follow the steps, use the provided software - that's the only thing we can recommend you over the internet, if you don't know anything about computers or feel comfortable plugging cables or installing software, then you will find it very difficult and you will need on site assistance - someone who can show you in person (maybe friends, relatives, etc.) -
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