Question about Danby DMW139 Microwave Oven

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LED displays ''STAGE'' after magnetron replacement on DANBY DMW162W-OTR

Hi,
magnetron was replaced on a DANBY DMW162W-OTR microwave.
LED display now shows ''STAGE''.
Unit starts but does not heat.
This ''STAGE'' status is not specified in user guide, and i cannot find a service manual.
any kind of help would be appreciated.
Pierre (Montreal)
email: dauphinp@sympatico.ca

Posted by on

  • PXD240 Dec 02, 2007

    Hi Microwavesvc,
    this model goes back 3 years and is discontinued.
    All three Danby service dealer i have called do not want to even try to fix because its discontinued. I cannot even get the magnetron from Danby because its discontinued.
    I have met a local ''appliance'' tech who was willing to give it a shot.
    He found a ''generic'' ,magnetron ( same specs ) in Colorado.
    It was installed, giving the status ''STAGE'' on the display.
    The ''dummy'' type user guide is incomplete and worthless.
    What i need is a ''service manual'' which a cannot find anywhere.
    A service manual would probably point me to a combination of digits on the keypad that would ''reset'' the unit.
    I have submitted this issue to Danby service to be told that a tech would call me back with an answer, ....which was not the case.
    Danby makes cheap products and don't stand behind what they make.
    thank you Microwavesvc for responding
    Pierre

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  • Danby Master
  • 9,098 Answers

What does the service center have to say about this?

Or did you do it yourself?

Posted on Dec 02, 2007

  • William Miller
    William Miller Dec 02, 2007

    Maybe these contacts can help?



    Monday – Thursday 8:30 – 5:00 EST
    Friday 8:30 – 4:00 EST

    By Phone:

    General 519-837-0920
    Sales 800-461-4492
    Consumer help line 800-263-2629



    Service issues: service_usa@danby.com
    Parts inquiries: parts_usa@danby.com

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