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unplug the modem and the router wait 2 mins. Plug the modem in first and wait till all of the lights are solid on the modem then plug the router in. If you reset the router to the factory state chances are you are going to have to set up the routers wizard again the routers ip is 192.168.1.1 usually the default login is admin for the user and password for the password
Assuming you have connectivity to the router, 1st click start/programs/accessories/command prompt. Command prompt will be a medium sized box that pops up. Will look like this where you start typing: C:\user\computers name>_ just start typing, don't hit the space bar and type exactly what I type. ipconfig
7 lines down, there will be a line saying "DEFAULT GATEWAY. . . . . . . . . . . .192.168.1.1 The 192.168.1.1 could be different. Write it down if you can't remember it. Open your internet browser and type this number into the url bar( this is where you would type something like http://www.google.com at) This number will get you into the DSL router. I haven't been in this router in a long time, so my memory is a little sketchy. You should be able to access the connection page and manually make a connection. Now this all depends on weather or not you have DSL sync with modem back to the phone co. If you can get here and you have connectivity with a solid DSL light, you shoud be able to surf. Also, from the command prompt, you can test your connection to the router by typing : ping 192.168.1.1 or what ever the default gateway is.(there's a space in between ping and the 1) If you can ping the router anf the connection looks solid from inside the router, test from the command prompt to see if you can ping outside the network. Type ping www.google.com It should give you 3 replies from the site. If this happens and you still can't surf, then you have firewall settings set to high or more troule shooting is needed.
by "see" you mean it answers to ping test? if so I guess that when you ping some public IP (eg. 126.96.36.199) it does not get a ping reply... right? have you tested pinging an IP address or a internet domain. If IP address works fine but domain doesnt your problem is on DNS resolution, if both of them doesnt work seem something routing/conectivity related, try running a tracert from your PC and see how far you get on the network. If you dont pass your router then you must check its WAN configuration.
You may want to have the modem working with your system first and hook up your router after wards.
Disconnect your router and modem.
Reboot your system.
Run your hard wire direct to your SB4220 from computer net card.
Allow to load whatever drivers necessary.
On your computer type ipconfig /all This will show you all your information.
Try the internet and see if it works. If you know the ip of your carrier, Type ping ????? ie: Ping comcast.net
If you recv. a timeout you still have problems.
If you succeed, you are their.
If not, type ipconfig /renew This will reset your ip and configurations.
Now, hook up your router and you should be their.
Make sure the modem is configured properly so it would detect the router. Most of the time, modems now has DCHP capability, meaning it has the ability to hold the username and password you ISP has provided you. The most effective way of making modems work with routers is to bridge the modem first before connecting the router.
Bridging the modem is done by opening the interface of the modem. To pull up the interface of the modem, type the default gateway of the modem in the address bar of your browser(intenet explorer)
Look for the "connection configuration" button and choose "bridge ethernet" as the connection type.
Once the modem is bridged, connect the router to the modem, then configure the router to set the connection type to pppoe. Once done, type your username and pw your ISP have provided the save the settings. This should cpnnect you online..
This happens with almost all the modems and routers. You can try resetting the modem ( you can find the reset button at the back side or underneath the modem ). After the reset, the modem should get auto configured.
What did you have her ping an IP Address or a domain name?
Was she attempting to ping the gateway address on the lan side of this adsl device? In that case either DHCP is not supplying a dynamic IP address or the static IP address, subnet mask, default gateway address configuration in her adapter is incorrect.
If she pinged an IP Address and it is not the prior issue I would favor that the modem side of the device are not set properly for her internet service provider. The ISP's support/help website may help in determining the correct values here.
If she pinged a domain name like www.google.com then it could be the same as either of the above or it could be a lack of DNS addresses in the router or her local adapter configuration whereever they are preferred in her environment?
connect the Dlink router to the modem ActionTech->( wan port )Dlink. Login to the Router web-interface and go to STATUS & check the WAN IP address which would be modem ip address. if there is an ip address, do ping test on your computer to that ip address and see you are getting successful ping results. If so, the ping yahoo.com and see there is an successful ping for yahoo. - If there is No WAN IP in STATUS Page, Connect the computer directly to the modem and let me know the ip address you are getting. Can I know your ISP name please?