Either with the original remote or the menu button go into the customer menu until you find the Closed caption section---you will find that TEXT has been selected(this will give you a black box in the middle of the screen) either move it to CC1 if you want closed captioning or to off or CC2.
If this helps you I would appreciate a vote from you here. if you need more help reply to this post and I will try to help.
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I decided to take a chance and try a few things myself and I fixed it. I pushed down and held the cc button with the little triangle A button that is next to it and that fixed it! This was using the new Fios remote which you probably don't have. Thank you for trying. Evelyn Conover
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