Question about HP DeskJet 990cxi InkJet Printer

3 Answers

No Yellow Or Cyan Ink

The last two color cartridges I've installed only print magenta. Both cartridges are new HP 78s. I've tried all the troubleshooting options in the HP Toolbox, but nothing helps.

Even though this is an older printer, it's been used very little and should NOT be DOA.

What can I do to get this printer working?

Thanks for your time and assistance.

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3 Answers

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Re: No Yellow Or Cyan Ink

Hi do the following and hopefully it will help you. If it doesn't then you have a fault carriage or main PCB.

  • Remove ink Cartridge
  • With a soft cloth wipe clean the gold contacts on the carriage unit and the same on the ink cartridge
  • reinstall the ink cartridge
  • Click start
  • Select printers and faxes
  • Right hand click on the printer icon
  • Select Properties
  • Click on Services Tab
  • Click on clean print heads
  • Then click on Prime.
Hopefully this will work

Thanks J

Posted on Jan 14, 2008

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Re: No Yellow Or Cyan Ink

Tried all these - still no yellow!. Will buy one new cartidge and try for the last time

Posted on Jan 29, 2008

Re: No Yellow Or Cyan Ink

I have also tried all the steps you suggested (lots of times). No yellow ink, though. Have decided to get one more new cartidge and try again for the last time.

Posted on Jan 29, 2008

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