Question about Saeco Vienna De Luxe Espresso Machine

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Significant leak into drip tray when brewing and using steam/hot water

Had my Saeco Vienna Dlx for 3-4 years, recently water started filling drip tray when brewing and turning steam/hot water knob on. Steam & hot water no longer dispense, just sounds like it's trying. Seems like maybe water line is clogged, but no clue. Called a repair center, said it sounded like the boiler. I have never done descaling, but I use only filtered water. (However, lots of minerals in our water) Before I take it in, I want to see if anyone else has had this problem. Thanks!

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  • latte junkie Dec 10, 2007

    I ran the vinegar & water solution through the machine and has some success. The brewing cycle doesn't seem to be causing excess water to run out anymore. The steam/hot water dispenser still does not operate properly and continues to create a flow of water into the drip tray. I will try descaler next. Thanks for your help!

  • latte junkie Jan 09, 2008

    great information, the descaler didn't work, so i took it to a service tech.

  • Anonymous Mar 23, 2014

    Steam works hot water does not

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If the blockage was in your boiler there wouldn't be water in your drip tray. However, it wouldn't hurt to descale after this many years. Vinegar is NOT a good idea as the scale will only flake off and may block other components including the solenoid. A good descaler will disolve the scale so it easily flushes and stores that sell coffee machines usually sell the descalers as well.

There are several regular checks you should do on your machine.
1. Remove and clean the brewing unit at least monthly paying extra attention to the filter that plunges onto the ground coffee and that the coffee passes through before passing into the dispenser. Dried coffee oils will block this filter if left unwashed and water will back flow into the drip tray and dregs drawer.
2. Check that there isn't any ground coffee in the cavity behind the brewing unit (below the nipple) and that the hole at the base of this cavity is clear.
3. Replace the brewing unit. While the door is still open you will be able to operate the machine if you trigger the lever that the door normally triggers. On your model there is a trigger at the top of the door frame. Run water/steam and check to see if there is water dripping from around the top joint of the steam arm when you do this. If no steam at all comes through the steam pipe, but it comes out around the pipe, then you should get it checked by a technician as the tap assembly may be fractured and need replacing.

Posted on Dec 09, 2007

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Run a 50/50 mixture of white vinegar and water thru your system.may have to run it twice,should clear it up if its a mineral clog. be sure to run a few cycles of clean water afterwards to clear the system

Posted on Dec 06, 2007

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1. Fill the water tank with the Saeco descaling solution. (1 bottle of Saeco descaling solution to one full tank of water.)
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