Question about Brother MFC-8840D All-In-One Laser Printer

4 Answers

Printer Surge In general, my 8840-D printer has been an excellent one. Ever since I got it, once in a while, when I pressed 'print' on my computer, as the printer awoke from sleep mode, it would cause a surge of electricity that would shut off both the computer and the printer. Hooking the printer through a different surge protector and another electrical socket nearby did not solve the problem. Now, more recently, as the printer boots up or on EVERY occasion when I try to print, it shuts everything down because of a power drain. Thinking that maybe I was dealing with circuit overload, I moved the printer to another computer in another room, but just turning it on caused another surge that kept shutting the printer and the other computer down, so I think that I have a primary printer problem. Has anyone encountered this, and/or any thoughts? Thanks!

Posted by on

  • 4 more comments 
  • Wonderhound Dec 22, 2007

    Thanks - turns out you are right, though there is a bit of a twist. I took it to a Brother repair dealer, and they said that it was the power supply of the printer that was blown. They put a new one in, and it worked fine. I then went to pick it up, plugged it in, and fired it up. The EXACT same problem that I had been having occurred again! I called, furious, to tell them that it was not fixed! It was at that point that the repair man asked me if i was plugging the printer into a battery backup. I affirmatively told him that I was. He then informed me that I should NEVER do that, and that it was mentioned on page 67 or so of the manual!!! He also told me that I had just managed to blow the power supply again on the printer!!! Like - WHO IN THE WORLD WOULD REMEMBER WHAT's ON PAGE 67 OF THE FRIGGIN' MANUAL AFTER OWNING A PRINTER FOR 1 1/2 YEARS?!?!?! I was pissed! Why didn't he ask me that in the first place - especially after he told me that he got printers brought to him for this same issue several times a month?!?!?! Anyway, now I've got to bring it back again for repair!!! More important, I still don't have a working printer that I desperately need. The lesson here, is never, NEVER, NEVER plug a printer into a battery backup!!! Thanks for the reply.

  • Ian Pocock Jan 25, 2008

    I have a Brother MFC 7420 multi-function printer that has the same problem. When the printer is plugged directly into an outlet and turned on the lights in the room briefly dim; the lights also dim when the printer wakes up to print, and occasionally during the print cycle. Worse than that, when my other desktop computer is on and connected via a UPS to a separate supply outlet, it will occasionally restart when the printer is turned on, or starts to print. I sent this printer in for repair, and got another identical unit as a loaner. Guess what, the identical thing happens, lights dim and the desktop on the UPS restarts. I have a variety of HP and Canon printers and have never seen this before until my work sent me the Brother unit. Two weeks ago the motherboard of my old desktop fried - I am now wondering if the culprit was the Brother printer! My confidence is now zero so I am going to dump the Brother printers and go back to HP and Canon. Anybody else seen this? - Ian

  • Ian Pocock Jan 25, 2008

    I have had the same problem with the Brother multi-function laser printer MFC7420. Every time it is directly plugged into wall outlet (not via a UPS)and turned on the house lights dim momentarily, presumably due to excessive current draw. When the printer wakes up to print something, and occasionally during the print cycle, again the lights dim. If I have my desktop computer running when I turn on and use the Brother printer, the computer will sometimes restart when the brown-out happens - even though the computer is connected to a decent quality UPS!



    I took this printer in for an unrelated repair, and got another identical Brother unit from my employer as a loaner. Surprise, surprise, this replacement unit does exactly the same thing! Brown-outs and unexpected computer restarts. Two weeks ago, soon after getting the first Brother printer from my employer, my old desktop had its motherboard fried - now I am wondering if these power surges from the printer were responsible. I am nervous enough that I have disconnected the Brother from my network entirely and will go back to my HP and Canon printers - I don't want to fry my brand new computer!



    Sounds like the Brother printers have poorly designed power supplies which results in an inductive kick-back when certain components turn on. But how does this dirty power get through the UPS? I thought they were meant to stop surges and protect the equipment from lightning strikes to the home! Any further ideas anyone? - Ian

  • Anonymous Feb 25, 2009

    Hello just so everyone knows this as i am sure brother does already, same exact problem, and I am on my second exact MFc. mine is a laser MFC, and like a fool when mine blew i bought another. Tobnight It blew a circuit. And I have already had my hard drive blow and my reciever and my tv. It does surge the lights everytime it turns on, and now it blew out my circuit breaker. There is something seriously wrong with these. And like I said this is my second one doing the same exact thing. PLEASE BEWARE, and let me know if anyone else is having these issues, because, I can see owning one that my be defective, but not two, and not when I read others have these problems two. Sincerely bob call please I would love to here you have the same issues, as this has cost 4000 dollars so far. I have called them and they have no clue what is going on of course. Time for someone to file a lawsuit. Sincerely bob 540-908-4222

  • Anonymous May 25, 2009

    8840 is going back; Just bought from Officemax; I am getting power surges whether on APC power strip or not; either way; Brother should stick to sewing machines.. POS.

  • Ian Pocock May 11, 2010

    Thanks for the help folks, but some bad news:
    1) plugging either of the two identical Brother MFC laser printers into a separate 120V outlet makes no difference - I still get the load surge light flicker as the fuser turns on
    2) the house is new and correctly wired, and there is nothing else on the same circuit taking a heavy draw
    3) my HP 2015 laser printer works just fine plugged into any of the sockets or even the UPS (non-battery backup outlets).
    I have lost confidence in the Brother printers since frying the mobo on my desktop - back to HP/Canon for me!

×

Ad

4 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Brother Master
  • 1,113 Answers

I agree with first thought circuit overload.

I dont think it is the printer, I think it is your power supply in house. Just moving it to another socket does not change it from what might already be a circuit with a lot of load already.

You are experenceing surges that are normal operation ie at power on quatz lamp turns on reaching temp of 180 deg cel, then idles, if print command is issued back on comes the lamp drawing power.

Posted on Dec 21, 2007

  • 1 more comment 
  • Soulvisitor
    Soulvisitor Dec 22, 2007

    That is interesting, I see a lot of these printers being a brother repair centre and I have never come across this issue nor had I noted page 67. (but in general one doesn't hook a printer to battery backup systems due to being no need to.)



    When I've seen these machine with power supply issues, I have only known the power supply to stop power altogether.



    Can you tell me what happens when your printer is not connected to battery backup, does it power on at all?

  • Soulvisitor
    Soulvisitor Dec 22, 2007

    Page 67 of users guide that I have doesn't refer to it. Maybe cause I'm in Oz. (we use 240 you have 110v)



    link to user manual

  • Soulvisitor
    Soulvisitor Dec 22, 2007

    LINK to US user manual not sign of battery backup info, close as I can find is below..



    Choosing a location

    Place your MFC on a flat, stable surface that is free of vibration and

    shocks, such as a desk. Put the MFC near a telephone jack and a

    standard, grounded power outlet. Choose a location where the

    temperature remains between 50°F and 95.5°F (10°-32.5°C).

    Caution

    ■ Avoid placing your MFC in a high-traffic area.

    ■ Do not place near heaters, air conditioners, water, chemicals, or

    refrigerators.

    ■ Do not expose the MFC to direct sunlight, excessive heat,

    moisture, or dust.

    ■ Do not connect your MFC to electrical outlets controlled by wall

    switches or automatic timers.

    ■ Disruption of power can wipe out information in the MFC’s

    memory.

    ■ Do not connect your MFC to electrical outlets on the same circuit

    as large appliances or other Equipment that might disrupt the

    power supply.

    ■ Avoid interference sources, such as speakers or the base units

    of cordless phones.

×

Ad

Have the same problem of Computer UPS unit triping to battery and back to AC with a Samsung laser printer plugged into the same circuit as UPS, ( printer on separate surge / no-surge, same issue ). (This is a quality APC UPS). After reading this tale of woe above, I ran an extension cord to a different ( lightly loaded ) circuit, and success, the UPS does not momentarily go to battery mode, when the printer starts... or starts printing.
I provide this as some confirmation that the power surge from the printer doing it's stuff is strong enough to trip up an APC UPS if on the same house wiring circuit.

Posted on Sep 17, 2008

Ad

Hi all,

I was having the same problem with a Brother HL-5280DW, sent print job and restarted the computer. If removed the USB port and plugged the printer using the network port and same thing happened. The printer was in the UPS but it was on the Surge only side, not connected to the battery side. I thought that whatever was plugged in to the battery side was "protected", but obviously I was wrong. I then connected the printer to a different outlet [different circuit I think] and could print no problem.

Brother should go back to build sewing machines only, and we computer users should stick to HP. I wish I could thow this printer away, but it is brand new.

Good luck to all.

Posted on Feb 14, 2008

Light flicker is due to inrush current when the fuser turns on. The fusers get really hot - like 200 deg C. This is common and occurs with any laser printer. Best solution is to put the printer on its own circuit - not the same one as your computer and such. Given the conversations here I suspect these are all home offices - one room in home - only has one circuit - Computer, Monitor, Printer, Lights all on same breaker... Not much you can do except add a circuit to your office.

Posted on Feb 02, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to print excel sheet


on your excel document when you have finished , go to the top lh and click on the file button
that opens a drop down box and there you will find print
click on that and when the page opens up--- press print the computer and the printer does the rest

Jan 22, 2016 | Epson Dot Matrix LQ-2090 Printer

2 Answers

Hello: I have a Brother MFC 8840-D laser printer. It has excellent print quality, but if the paper is folded in an envelope, by the time that the recipient opens it, the toner has smeared! I(t appears...


I assume that it smears on all the pages that you print....
The temperature of the Fuser is not reaching the correct operating temp. That means that the fuser needs to be replaced.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Dec 23, 2010 | Office Equipment & Supplies

1 Answer

When I print from excel the page comes out blank


ok... here are some general tips... in your print driver make sure that it is set to spool documents... it gathers everything and then prints... make sure the print driver isn't shared from a server... servers are famous for distorting excel printer communication.... it isn't the konica... its a print driver excel conflict...

I’m happy to assist further over the phone at https://www.6ya.com/expert/norman_d2fa496dce30c65d

Mar 11, 2010 | Konica Minolta bizhub C250 All-In-One...

2 Answers

HP 1280 PRINTER PROBLEM


Hi there there is this you can try it works with some

Step 1: Manual Temporary
1. Turn off the printer. And disconnect the printer cable.
2. Press and hold the POWER button, turn on the printer.
3. The indicator (L.E.D.) should be green.
4. Press and release the RESUME button , the indicator (L.E.D.) should be orange.
5. Press and release the RESUME button again, the indicator (L.E.D.) should be green.
6. Release both buttons.

step 2 : Software for Permanant
1. Reconnect the printer cable.
2.Open General Tools software and select (USB PORT2_bing.gif)
3.Choose (SET DESTINATION 1) And it should be reset.

Sofware Download "After service mode Pls use software for permanent reset
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 10, 2010 | HP DeskJet 1280 InkJet Printer

2 Answers

My printer worked fine until Windows 7 downloaded something supposed to make printers work even better.Now Word, Excel and Adobe files don't print. There is no error message. I hit the print button and it...


Contacted HP Chat support. After investigating a bit they had me add a new printer using the virtual USB port and designating that printer as the HP OfficeJet 6500 E709A series. I did so and made that the default printer. Immediately Word, Excel and Adobe documents were once again printing.

Jan 25, 2010 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

How to print a regular document from Microsoft Word, Excel.


Instead of pressing the start button to print, you need to press the small ON/OFF button. The start button works to copy/scan. But to print, you will need to turn the printer on first. Once the printer is on, the computer should recognize it fine and allow you to print from your applications.

Jul 13, 2009 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

Message on the monitor is as follows:


If you haven't already done it, the first thing you should do will be to turn off both the computer and the printer, then restart both.

Next, clear out the Print Que. Once the first print job stalls out, it creats a road block that will not let any subsequent print jobs print.

After clearing the print que, got to START, CONTROL PANEL, PRINTERS AND FAXES and find your printer. Right click on your printer then click on Properties. When the properties window opens up, look at the bottom of the General Tab and click on Print Test Page. If the Test Page prints out, try printing from your software program (Word, Excel, Word Perfect, etc).

If the Test Page does not print out, or it does and you still can't print from the software program, then clear the print que again and restart both the computer and the printer again.

I am going to assume that this is either a Parallel Port or USB printer, in which case you might try unplugging the cable (USB or Parallel) from both the printer and the computer, then plugging it back in at both ends.

If that does not work, try replacing the cable and see what happens.

If replacing the cable does not solve the problem, you will most likely need to reinstall the printer, or just the print driver depending on what type of software came with the printer. Once you have reinstalled the printer, try printing a test page again and then printing from your word processor or what-ever.

One of those steps should take care of the problem, if not, then you may have a hardware (or firmware) ware issue, in which case you will more than likely have to have it serviced by PC or Printer Technician. If that is the case, depending on the quality of the printer itself, it might be more cost efficient just to replace the printer.

Hope this helps - Graye

Nov 11, 2008 | Lexmark Color JetPrinter Z23 InkJet

2 Answers

Printing, sw, virus ?


It's possible that it's a virus, but probably not. I'm having a hard time following your testing process above and the amount of equipment you're using. You've complicated the debugging process a little bit with introducing many computers and printers in the description.

Are you using one computer? Do you have just one printer that's not working? With a general symptom like this, try and stick with one of your devices, and switch out the others. For example, if your trying to print to ANY printer, the PC would seem to be the problem. Be sure the printer drivers have been deleted and reinstalled fresh. Printers are pretty straight forward, it's the drivers and the computer communicating with them that are rather finicky.

It's usually a printer driver problem. My best advice is to pick the computer of choice, completely remove the printer drivers (you might have to go in to Safe Mode of the computer, pressing F8 when the system boots, prior to the Windows Logo and choosing Safe Mode), once in there, remove any or all printers from the system; click YES to any messages that ask you to delete the drivers from the system. Reboot. Disconnect your printer, reinstall the drivers, connect the printer and try printing from Notepad.

Remember to keep it pretty simple, especially when asking for advice and indicating what steps you've already gone through.

Keep asking questions and I'll get you resolved. Let me know what you come up with from here.

Nov 22, 2007 | Computers & Internet

Not finding what you are looking for?
Brother MFC-8840D All-In-One Laser Printer Logo

2,219 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Victorman
Victorman

Level 3 Expert

846 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...