Inside telephone wiring is disconnected from phone company wiring

Take an old fashioned phone (wired handset, no external power needed) and connect it to the jack. Do you have a dial tone? If the simpler phone has a dial tone, the cordless phone system has a problem. Otherwise, try a different RJ-11 cord. (Note: a handset cord does not work in place of the standard phone cable between the base and the wall jack. I've seen this mistake made.) I assume that the power adapter wasn't cold when you unplugged it and plugged it back in. (No power to the base would give the same error on some handsets.)

Check for dial tone at other jacks for the same phone line (if available). I use the old-fashioned phone for these tests. Try locating the telephone service box. If there is an RJ-11 jack in the box, check for a dial tone. Your telephone company can test the line if the box doesn't have a RJ-11 jack. If you have no dial tone at any jack, contact your telephone company. You probably have a damaged wire outside. Most telephone companies repair outside problems for free. (There are some companies that will try to get you to pay for an upgrade to new wiring.)

If other jacks inside your home work, then the loose or damaged wires are either behind the face plate or in the wall from the service box and the face plate. Open the face plate and look for any loose wires. There are two types of face plates/jacks. One uses screws to secure the wires. Remove the insulation on each conductor and secure at the terminal location. The other option is a keystone jack. For these, you need a wire push down tool from your local hardware store (in the electrical wiring section). Do not strip the wire and push into the barbs of the keystone at the correct spot. Cut off the extra wire sticking past the outside edge of the keystone with wire nippers if needed. This diagram, https://www.lanshack.com/wire_phone_jack.aspx , shows the wire colors and the appropriate terminal locations.

If the wiring problem is inside the wall between the service box and the face plate, you may want someone else to track and fix the issue. Many telephone company service techs will do this for a fee.

I hope this helps.

Cindy Wells
(I've had phone issues from mice chewing on the lines (outside, underground), someone breaking a line while digging for another utility, a damaged modem in a fiber-optic service for all jacks for the house. Those were all repaired by the telephone company or other agency. When we had single jack that failed to work following a service upgrade, we found one wire left loose behind the siding. Fishing the wire up and plugging it into the service box solved the problem.)

I like to use an old corded phone to diagnose telephone line problems. First though, try a new telephone cord between the base and the phone jack. (This can be obvious to some but I once saw a person swap a handset cord (the coiled cord) and an RJ-11 cable.)

Next plug a different phone into the jack. If it gets a dial tone, the KXTGA470B needs service. (If it is out of warranty, it may be better to replace it.) If the second phone does not get a dial tone, try the spare phone at a different jack if there is one. If the phone gets a dial tone at this jack, your wiring to the jack or inside it is faulty. I'd check the jack first, unscrew the faceplate and look at the back of the unit. There are two types of jacks. One has all of the conductor wires connect to screw terminals. If any wire is broken, strip the shielding from a bit more of the wire. Then wrap the wire under the appropriate screw. The other type of jack is a keystone. If a wire is loose, you'll need a punch-down tool (available at many hardware stores in the wiring section). Do not strip the wire, just press a new section into the correct point on the keystone. See http://www.lanshack.com/wire_phone_jack.aspx for the pin assignments.

If there isn't another phone line jack or there is no dial tone at another jack, find where your telephone service comes in. Open the box and look inside. If you are lucky, the service will have an RJ-11 connection. Plug in your test phone and check for dial tone. If there is still no dial tone, call your phone company and tell them to fix it. (I've had mice chew wires in underground service.) It will be a free repair. If there is a dial tone here, you've confirmed an inside wiring issue. One thing to check while you are at the box: since you have multiple jacks, check that all of the wires connect to the box. We had our service upgraded and they forgot to wire one jack to the new service box. (It was obvious when we went to the box; the wire was just floating behind the house's vinyl siding.)

Next consider your service type, if you have DSL with your phone service, check the filter. Some phone companies have these inside the home and you are responsible for it. Lightning strikes nearby can damage them and interrupt the phone line. Otherwise, since you didn't see any breaks in the wires when you inspected them, you may want a professional to check the wiring. It's possible to have one broken conductor within the shielding. (One way to test this is to swap the wires at the service box and the jack. Most RJ-11 lines are 4 or 6 wires. Two wires are needed for each line. Use the diagram I linked to above and physically connect the R2 and T2 lines to the R1 pins.) Some telephone companies will do indoor repairs for a fee.

If the service box doesn't have an RJ-11 connection or you have an outside DSL filter, ask them to send someone out to physically check the service. (Just because their computer says it is up, doesn't mean it is. I've seen it happen.)

I hope this helps.

Cindy Wells
(My preferred test phone is an old rotary unit. It never fails unlike some newer phones.)

helo, check and make sure other phone is not on, looks like it saying that the line is tied up by other phone . If you only have one phone, try disconnecting base from power and remove battery from phone. hope this helps

The disconnected message is generated by the telephone company. They should be consulted about that.

The noise and not being able to dial out sounds like a broken wire. If you call the number and the line is broken it should keep on ringing until the telephone company times you out.

It sounds as if you have more than one problem.

After you try some of these things give me some feed back.

Solution: Contact local phone company to check the telephone wall jack for low ring voltage.

Ring-in Voltage Facsimile equipment?(fax machines), like other telephone anwering devices, require ring voltage at a telephone jack to answer automatically.? The ring voltage is one of the services provided by the local phone company.

• Low ring-in voltage can cause short bursts of ring tones at the phone jack.
• Callers may hear one or two ring back tones and then ringing will stop and nothing else will be heard.
• Inside the home, the called party will hear a brief ring and then nothing else will be heard. If the telephone handset is lifted, the caller may be on the other end.

To check if the fax will not answer due to low ring-in voltage, do the following:

1. Disconnect the fax at the telephone wall jack.
   
   
2. If an answering machine is available, connect it directly to the telephone jack. If an answering machine is not available, connect a telephone to the telephone jack.
   
   
3. Dial the fax line and see if the answering machine answers the call, listen for uncommon ring tones inside the home or check for similar symptoms as described above. If any of the above symptoms occur, please contact your local telephone company.

The phone wires run from directly from the telephone company connection to the alarm on the red and green. They return on the other two wires. These wires are hooked to your home phones. That's the UL way to do it. The alarm is supposed to be the first device on the telephone line. You can just run a phone line to the alarm panel. There probably is a diagram inside the cabinet door or a phone jack very near the alarm.

You'll have to find where the phone wiring in your house is connected to the telephone company. Know that disconnecting from the phone company will disable you from making or receiving calls through your landline, if it is still connected with a working number. Once you've found this, usually a small gray or green colored box on the outside of the house near your electrical meter, you'll have to open it and disconnect the wires that run into your house. It's a good practice to put a note on the outside and cover it with clear tape telling the telephone company not to reconnect the lines because it will damage sensitive equipment inside. After disconnecting from the telephone company, you'll just have to plug the PHONE port from the bluetooth gateway into a phone jack and it will ring all the phones in your house.

When this happens you need to take the phone outside and open the phone box and plug it in. If it works the problem is inside of your house. If it does not work the problem is with the telephone company. Note if it does not work right away when you take it outside. Wait ten minutes before reconnecting the house wires. And try it again. Sometimes the telephone company will keep it disconnected for 10 minutes until the problem is taken off the line.

If the caller hears ringing after dialing the home but the not ring inside home. That means the number is active but the wiring inside home is faulty/ not properly connected. A phone rings /or works of a basic system. Two wires usually red/green as primary. If either one is broken or improperly connected the phone inside will not ring. That doesn't indicate a short. If it was a short the caller would not hear ringing at all. So the first thing you must do is the track the cause. Make sure home phone is plugged securely into phonejack. Still no dial tone check all other jacks inside home. If still no dial tone. Contact your service provider. They will need to send a technician to check the Demarcation point. Which simply means the connection point where the service provider wires , meets the customers house wires. They just need to verify this connection

There should be a termination point outside your house where the local phone company connects to the wiring inside your home. These are usually wired for at least two phone lines. Sounds like your house was at one time wired for two numbers and the jack that is working was on one number while the other two jacks were on a different number. Best thing to do is connect all three jacks to the working telephone line outside the house. Good Luck. ...Mike