Question about Maytag Neptune FAV6800AW Top Load Washer

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Maytag Neptune TL

Wash cycle starts fine and then it sounds like a rubbing sound and the cycle stalls, but the display says its still going, I think belt may be off, no oerror code ever shows up but it wont finish washing - How do I replace a belt, is there a schematic on the washing machine somewhere

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Re: Maytag Neptune TL

What error codes are you getting?  

I found a Service repair manual on this site search for this; FAV6800 Manual

This is my failure issue with DC/UC error codes a common problem with this model;

I just did a repair on my FAV6800AAW by lubricating the needle bearings in the clutch pulley hub, the tub displacement sensor checked OK per the service manual check. I was getting dc/uc errors in the spin cycle, washer was purchased in 7/05. I have basic mechanical skills and used a socket wrench to remove clutch pulley hub, just follow the service manual removal steps to remove clutch pulley hub. Pull the plastic cover off the clutch pulley hub and inspect the spring, clean/lube needle bearings and the clutch hub coupler that drives spinner shaft. I used WD40 I may need to re-lube down the road with a good light grease. It took a few tries for me to get the clutch pulley hub to stay on after re-install and power up, getting the clutch pulley seated properly is the trick. I did not remove the washer tub for this fix, I believe I saw a posting where someone did. I just leaned the washer back to get a better reach angle, it is a tight work area. I did not want to junk 3.5 yr old $1k machine with out trying a fix. If you want to work on this model get the service manual, I found it online and I believe you can order it in PDF format from Maytag. Good luck!

I just went thru my 10th load of a mix of light, medium and heavy loads and all work fine no unbalance errors (DC/UC). Doesn’t fix the tangle problem :) Prior to this fix I could only run the washer with no clothes in it to complete a cycle with no dc/uc error codes.


Posted on Dec 15, 2008

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Re: Maytag Neptune TL

There is a belt, but it never just comes off or breaks without some previous failure. The clutch design of your washer is tricky even for me to figure out what exactly needs repair. The top comes up with a putty knife releasing the clips on either side. Than 2 5/16" screws secure the front panel. Let me know what you find

Posted on Dec 01, 2007

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My Maytag Neptune TL ( purchased in 2005) is grinding during the wash cycle only. Spin cycle is quiet. Once the entire wash/rinse spin completed I opened the washer to retrieve the load and found a piece...


I'm an owner of three FAV6800A machines and I'll respond to help because you want to roll up your sleeves and try to save your $1K machine.

1st No direct links Google this Neptune TL Washer FAV6800AWW

In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with.

Post in that forum your machine Model which I assume is an FAV6800A (LED Console) or FAV9800A (LCD Console)

Include the first two digits of you machines model number. That is the series of your machine.

Give a description of the issue as you did here. I hope the grinding is during wash/agitate if so it may be something as simple as tumbler removal to clear out debris. If the grinding is in Spin Cycle it could be a bit more work like Outer Tub bearing failure.

The Forum in my opinion is geared more toward the DIY owner as I am and as you sound. The forum is free like this and my support is free..........Good Luck D*ick

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1 Answer

My Maytag Neptune TL will not switch cycles, when I started the wash cycle it said 57 minuntes came back 1/2 hour later and it still said 57 minutes tried unpluging it to see if it might clear any erriors...

What happens if you do a Spin Only cycle with that wash load?

Does it fail to go thru the 12 min Spin Only Cycle?

Any error code to the console?

Do you want to troubleshoot?

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1 Answer

Maytag Neptune TL clothes still dripping wet after full cycle

Pump out time of 40 seconds sounds good.

No ND error code and you spin up to 850RPM which is max for the machine.

You have no standing water in the wash basket.... I'm scratching my head.

Could you do a Spin Only cycle with that same wet wash load and set the SPIN for Max Extract. After you start the Spin Only cycle put the machine in Service Mode and watch the RPM range. This cycle sets the display to 12 minutes. Let’s see if the wash load remains wet and what max RPM is reached.

""Maybe the pump is not turning on during the spin cycle?"" You have no standing water in the wash basket correct? I feel the pump is turning on or you would have standing water in the wash basket and the pressure switch would have never indicated an empty condition (Low Level pressure switch contacts) to the Control Board. The Control Board would have stopped the wash cycle with a ND for no drain error code.

The pump in the spin cycle will turn on a number of times see if you hear turn on in a Spin Only cycle

I just ran a Spin Only light wash load with about 5 gallons of water in the wash basket. Timer went to 12 min. I toggled into Service Mode to watch wash basket RPM. At about the 5 Min mark (toggle in and out of Service Mode) the wash basket reached 850RPM then a few minutes later it stepped down to 830RPM to end of Spin Only Cycle. You don’t have a water valve stuck open or you would flood/over flow of the machine. Did you here the drain pump turn on several times during the Spin Only cycle?

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1 Answer

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If your machine is a FAV6800A to FAV9800A here is the Service Manual.
If it one of those machines I suspect a possible clutch malfunction.

See this post for what is involved to do clutch maintenance or replacement.

Do you have any error codes to the display if it's a FAV6800A such as dC or uC unbalance codes. Is the wash tub banging around on Spin Cycle of the Wash Cycle? ……Rich

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1 Answer

Maytag neptune tl makes grinding sound and stops at 33 minutes in normal mode and at 24 minutes in quick wash mode

Hello djlampl,

With the lowest spin cycle setting I enter spin cycle in Quick Wash around the 21 minute mark. But first question is do you hear the grinding noise with the tumblers rotating during the wash/agitate cycle?

If you start a spin only cycle do you hear the grinding noise?

Does the washer error code out with an error code to the display? Codes such as dC, uC, Lr?, I assume the machine type is a FAV6800AW is that correct?

Any additional info will help in troubleshooting…..Rich

Assuming the machine type is a FAV6800A/FAV9800A here are some handy links;

The Service Manual for reference. Sears Parts Direct for reference.

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2 Answers

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Sorry chukenne,
Having not experienced this issue on my FAV6800AWW I missed this error code in the manual is that your machine type? Error code “LL” is documented in the troubleshooting part of the SM as Large Load detected. Does this happen with all wash load sizes? I would go into Service Mode and step thru and document Diag codes form page 17 of the SM and see if you find any recorded error conditions. I would be curious to see if error code block 16 indicates a fail condition. I'm thinking of a possible high motor torque condition detected that may have triggered the LL code just a WAG at this time. You may want to clear all error codes and start collecting from your next wash cycle but I would make a list of all codes before you clear them for reference of fail events of past wash cycles. I’m going to assume the LL code happened during a spin cycle. What caused you to drop the clutch out and re-lube/ Were you taking dc/UC errors in spin cycle? Rich

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1 Answer

Maytag Washer, Neptune TL

This means the computer is not seeing that you opened the lid between cycles 3 times. So likely the lid locks are faulty. PLEASE rate my help as solved all other ratings dock us

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