Question about Garmin 010-00358-00 GPS Receiver

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Repair Garmin street pilot 2720

I am having problems with my 2720, I thought it was the power cord so I ordered another one and it continues to power on and return to the beginning. It lets you put in the destination gives the direction stay on for 1 minute or so and then return the beginning. How do I fix this problem or wher do I send it for repair. or 850-251-5180

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  • Anonymous Dec 26, 2007

    my 2720 poers up you set location and go then in about one minute it goes back to the beginning and you do it all ovwe again

  • Anonymous Dec 26, 2007

    thought it was power cord replaced still when you power up and set way point it gives you infor and after a minute it goes back to state up again

  • Anonymous May 11, 2008

    I had the same power issue. My 2720 would frequently restart. I found it to be the brass connectors on the power cord. I replaced the cord and all was fixed. A friend who owns a 2720 had the same problem and resolution. looks to be a design error. I expect at some point the brass connectors on the until will have issues....

  • vinnman79 May 18, 2008

    I am having problems with my 2720, I thought it was the power cord so I ordered another one and it continues to power on and return to the beginning. It lets you put in the destination gives the direction stay on for 1 minute or so and then return the beginning. How do I fix this problem or wher do I send it for repair.

  • mlal_xxxx Oct 02, 2008

    The same problem. I thought it was the fuse in the car adapter, but the problems seems to be with the unit: it happens with the inhouse power adapter as well as the car adapter.

  • rstuffy Jan 11, 2009

    The power on my Street Pilot 2720 cuts out the restarts from the beginning. I tried a new cord and a different vehicle but the problem persists just the same.

  • gatnus77 Mar 27, 2009

    Exact same problem with my 2720. Keep me informed if there are any answers.



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I did 2 things, one of which solved the problem. i saw that lots of people were trying to fix this by addressing the cable and plug, but this was not fixing the issue. i began to clean the connectors (with fine sandpaper) but they looked ok anyway, and also the restart issue was not happening when the gps was in motion - it was also happening when everything was still, so the cable could not be the problem. the second thing i did was, i went to and did a software update (not the maps) I just went here and this thing did everything automatically. I just got back from a short 30 min trip and the unit did not reset itself anymore. I have to assume the problem was in the software. go to and use the WebUpdater to update firmware and stuff on your gps. Oh, one thing i can't get it to work is the voice driving directions now, i'll try to fix that too, but for now i'm happy the unit does not reset itself anymore.

Posted on Oct 05, 2008

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Garmin has updated the software in most of their GPS units due to a new satellite being launched in 2008 which was causing problems. When GPS units got a lock on the new software, it would free the units. The first thing, when encountering a problem with the GPS unit, is to update the unit's internal software at the Garmin site. This might address the problem right away. After that, if there's still a problem, come back here and we'll see if we can help.

Posted on Jan 08, 2009

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Thanks for the tip. I was getting ready to cut off the plug and directly solder the cable to the internal connections, but decided to try the software update first. This seems to have solved the problem. So does anybody know why this works?

Posted on Mar 22, 2009

The updater from Garmin fixed my re-Boot issue. also they have the voice updates also that will fix your voice error

Posted on Nov 06, 2008

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