Question about Acer Aspire 5100 Notebook

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Frozen keyboard acer 5100

I can not do nothing everything is froze and I am unable to perform any tasks,
thank you for your help

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  • jetonrexhepi Dec 03, 2007

    YEs I have tried with everything and so far no results at all,



    please help out,

    thank you

  • jetonrexhepi Dec 03, 2007

    Unable to use Keyboard and mouse, even F2 Bios and safe mode unable to perform any task at all, totally frozen, no option to boot from CD since primary device is hard drive to boot on,


  • jetonrexhepi Dec 03, 2007

    I told you I have tried everything, what I am doing now I have take off CPU, RAM, HHD, DVD keyboard, FAN, and I have put on refregeration to freeze the chip CMOS in order to deactivete the BIOS, I will freeze 24 hr. and try again, do you have any better solution, I had try to put with CV bootable without any results,



    thank you in advance!

  • jetonrexhepi Dec 03, 2007

    first go ahead and take the CCNA and IT+Hardware and software and after that be able to respond to people,.



    thank you

  • Smithy187 Dec 04, 2007

    I have the same problem, can anyone help....my acer laptop boots up windows but at the desktop my mouse pad/keyboard wont do anything..i can open in safe mode and it works perfect. Anyone have any solutions? i have tried a system restore to a month ago...its successful but still keyboard/mouse pad doesnt work.

  • fix-the-prob Dec 06, 2007

    had the same problem with the same acer pc and I had to throw my laptop out the window (hardware, not software meaning...)
    I even tried to pull off battery from the mobo to make the bios to reset with no results at all.
    as far as I remember, I experienced this issue a few minutes after I plug the usb cable to charge my shuffle. Now, as you can easily prove, the OS starts (you cant log in, anyway), that means both the keyboard and the touchpad are correctly configured and recognized by the mobo, but they dont work....
    So I kind figure out it would be an usb conflict or something like it, that prevents your keyb and touchpad to work
    Anyway, got a brand new sony vaio now...

  • anilo Jan 15, 2008

    I have exactly the same problem with fix-the-prob. I charged my PDA and 5100 is locked. Only shutdown button is working. What a toruble laptop, I wikk send to a service today.

  • aiyuli Feb 05, 2008

    I have the same issue with my Acer aspire 5050. It seems that when I boot up without the battery pack, it works fine. When I do boot with the battery installed (and AC cord plugged in) I get a frozen touchpad & keyboard at the xp user log on page. Please let me know of any solutions. Thanks!

  • Graham Jun 24, 2008

    I have an Acer 5050 and suffered the same symptoms, in that I could work my way through the BIOS [F2] using the keyboard arrow keys, but as soon as I got into Windows, I could not type anything or use the pad to move the cursor. I also reloaded the O/S through my DVD backup, but again was stuck when completing the install as I had no keyboard capability to be able to type computer details in.

    THANK YOU very much for your posts. You saved my bacon. Taking the battery out did the trick.

    I am a bit perturbed that the vendor had nothing on its web site, or atleast I could not find anything.

    THANK YOU again.

    Graham


  • falastonc Jul 31, 2008

    Yes, I have the same problem. I purchased a new ACER 5100 in the month of Nov. 2006 and only after 12 months (seven days out my year warranty), I started experiencing some problems. The problems compounded where I started having problems with my mouse not working. I took my laptop to two computer repair techs including the place I purchased it- Circuit City to resolve the problem. I could not obtain help. I eventually called the mfg. who advised me to send it in. Unfortunatley I did not have the cost to repair a brand new computer at $450. That was the cost to take a look at it per the mfg. This has been a total nightmare. I could have spent my money more wisely on another brand of laptop when this company is acknowledged of the type of problems people are having. Now I holding a brand new computer and can not use it.....frustrated.

    freida45

  • daphaze1 Jan 27, 2009

    I have the same problem. I have emailed Acer before and they never replied =/, Go figure.

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13 Answers

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Do what 'Poplock' said. Disable "ACPI-compliant Battery" under "Batteries" in Device Manager. Then just put your battery back in. Works perfectly (I'm typing this now with the battery in).

To get to Device Manager, go to your Control Panel and it'll be in there. Press the plus next to "batteries" and right click "ACPI-compliant battery" and choose Uninstall. This will solve your battery problem till you get a new one.

Posted on Mar 12, 2008

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I have an Acer Aspire 3000.  I also could not use the keyboard and mouse one minute after Windows XP started.  I was using an external keyboard and mouse via USB.  I took out the battery and started the laptop with just the power adapter plugged in (no battery) and everything works fine.
I am going to try to get a new battery and see if that helps.

Posted on Jan 20, 2008

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This is a problem of Acer Battery. Should have a new battery will work normal. For temporary, restart in SAFE MODE, DISABLE Microsoft ACPI-Compliant Method Battery in Device Manager., Go back to the normal Mode. Keyboard and Mouse should work well. :-)

Posted on Dec 11, 2007

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Does this happen every time you boot?
Have you tried an external keyboard?

Posted on Dec 03, 2007

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  • Hugh Vandervoort
    Hugh Vandervoort Dec 03, 2007

    Tell me what "everything" is.
    How about Safe mode?
    Does the mouse work?
    Have there been other problems?
    Try booting from the CD.

  • Hugh Vandervoort
    Hugh Vandervoort Dec 03, 2007

    Some laptops will auto-boot from the CD regardless.
    Have you tried?

  • Hugh Vandervoort
    Hugh Vandervoort Dec 03, 2007

    That's an interesting solution that I've never heard of. Be careful of condensation.

  • Hugh Vandervoort
    Hugh Vandervoort Dec 03, 2007

    You're very welcome.
    I see it's been a big help to you.

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Resolution

1. Power down the laptop.
2. Unplug the power supply and battery.
3. Press and hold the power button for 30-45 seconds.
4. Release the power button and plug in the power supply.
5. Turn on the laptop.
6. After you are in normal Windows then put your battery in.

This is Acer's FULL POWER RESET. Acer still claims that they never heard about this problem but I was able to get this general fix information from them. If your problem is not resolved by this then Acer states it is a mainboard problem.

James

Posted on Sep 08, 2008

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I have had the Aspire Acer 5100 freeze on me in random boot intervals of ~5min to ~1hrs (4hrs occassionally if really lucky). I found that changing the BIOS (F2 on boot) under Main - Video Memory from 256MB to 128MB and I just got 2 days consecutive service from my 5100. I'm convinced the issue lies with the Video (somewheres). Please post if this helps any you frustrated Aspire 5100ers. AWC.

Posted on Mar 18, 2009

Thank you

Posted on Jun 25, 2008

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Same problem to my acer aspire 5050

Posted on May 11, 2008

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The service changed my motherboard under the warranty. Mobo problem..

Posted on Feb 26, 2008

I also have an Acer Aspire 5050 and recenly found the same trouble. First my battery started to decrease its capacity abruptly, in a matter of days it was only lasting 18 minutes both in windows and linux. So I decided to discharge it completely and surprisingly during its discharge even with the monitor showing 0% charge after minutes, the battery provided approx. 1:30 hours with maximum brightness wifi and sound working. After this process the battery was recharged with the notebook turned off, and when powered on started with the same problem described above, windows completely unusable and linux freezing after minutes. Booting the machine without the battery only with the power chord give full functionality but if the battery is plugged, even after the machine is working, it freezes windows in a matter of seconds and linux in a matter of minutes after showing a lot of kernel warnings that I don't understand... Also in both systems even after plugging the battery what its shown is that none is present.
Yesterday I discharged again the battery and will try to recharge it with the machine turned on.
Hope this data can help any of you.

Posted on Feb 25, 2008

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Same problem here found its overheating placed on packing to increase clearance from desk works a treat now dust build up inside i suspect

Posted on Jan 31, 2008

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I have an ACER Aspire 3000 and the touchpad mouse and keyboard suddenly stop working after 30 seconds or so of use. As long as I'm not in windows everything will work fine. After using the recovery CD it still has the same problem. Through trial and error I found that if the battery is removed from the laptop it will work normally. I'm going to order a new battery and try the suggestion 'poplock' posted earlier and disable the ACPI-Compliant Method battery from the device manager.

Posted on Dec 27, 2007

I have Acer 5050 and same problem is there. I removed battery and used powercable directly. Keyboard and Mouse started working. Try it.

Posted on Dec 05, 2007

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