My daughter's IPOD Video is having a issue. When she was syncing the ipod it froze. She tried to reset it but when she did the apple sign keeps popping up and after about 5 seconds we hear a click and the screen will go blank...then it repeats the same thing until the battery dies. We can't even charge it because of the above issue. It is a 80GB ipod video....we bought it new roughly 1.5 years ago.

A white screen on an iPod Touch is the sign of a generic error, meaning you won't get a specific error message. Usually when this happens the white screen won't change and the iPod is frozen on that screen. Apple Support outlines a specific series of steps to take to deal with this problem, from turning the iPod Touch off to completely reinstalling the operating system if necessary.

What the White Screen Means The white screen is a sign that a software error has occurred in the iPod Touch. Unless you received an error message first, it's usually something near the root level of the iPod's operating system that caused the iPod to cease functioning normally. Rather than shut off completely, it goes to this white screen to let you know there's been an error. Unfortunately you usually lose unsaved information when this occurs. b> Resetting b> Try turning the iPod Touch off, then on again. This is the simplest way to reset your iPod Touch. If it remains stuck on the white screen, force a reset by holding down the Sleep button (top right corner) for about 10 seconds. The screen will go dark, then the Apple logo will appear. If it turns off and doesn't turn on again, the battery may be too low. b> Restore b> If a manual reset doesn't work and the screen remains stuck on a white screen, you'll need to restore the iPod to reinstall its operating system. Plug your iPod, via its charger cable, into your computer. Open iTunes and click on your iPod, then the "Restore" button on the main screen. b> Problematic Apps b> If you consistently receive a white screen while using a particular app, the app may be faulty or installed incorrectly. Try re-syncing the app to your iPod Touch and see if that solves the problem. Otherwise, you may need to delete the app to avoid the white screen problem.
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Thank you for contacting Fixya Support, I am glad to assist.

An -69 error with an iPod occurs when iTunes sends a file or few files to your iPod, which may be corrupted and therefore unusable.

In order to remedy this issue, it is advisable to run the latest iTunes update and per this link directly from Apple Support which address this issue, try the steps provided in this support link below:

iTunes -69 error when syncing with iPod

Follow the steps listed in this Apple article and you should be able to regain access to syncing your iPod in iTunes, whether on a Mac or PC, without further issue.

Let me know if this helps.

Regards,

-Mactechtrainer

Try resetting it by holding down the play and centre button for about 5-8 seconds until the apple logo appears on the screen.

Open iTunes (without iPod connected). Create a new playlist and copy songs you want on your iPod into that list. Next connect your iPod. Once iTunes recognizes your iPod then go to the music tab and click on 'sync playlist only' and chose the new playlist that you created. Click sync. Only the songs in your new playlist should be copied to your iPod.

format the pc then connect ur ipod to the formatted pc and reset the software of ipod through internet using itunes then check that it is working sync some songs and listen to it....... enjoy

Don't worry, before you call it broken you should try a hard reset: press menu and center buttons together for 5 sec. That will turn it off and restart it. If it keeps freezing on you, there may be a hard drive issue. There are ipod repair guides online that show you how to replace it.

Hi there,
When you go into the ipod section on iTunes, click the music tab, make sure 'sync music' is checked and 'selected playlists:' is also, then check the playlist you want to use. Click 'sync' button

If that don't work go back to the summary tab and hit 'restore' and follow the instructions to reset the ipod, resync and all should be fine.

All the best
Sean
PiDigital

i think u dont know how to use it

Hello! This problem is if you messed around with your iPod Touch a lot like hacking it. I hacked it before so I restored it so now it is very good! It is now version 1.1.2. Okay, if you want to fix this problem, hold the home button and the power button for 20-30 seconds until a yellow exclamation mark shows up to tell you to connect to iTunes, this worked for my friend's screwed up iPod Touch. Try this method okay? After you connected it to iTunes, check for updates right away and there you go!

Hope this works!

Nicholas