Question about Tomtom ONE GPS Receiver

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TomTom frozen Hello my Tomtom is frozen. The screen shows the picture of the tomttom and a flashing X

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  • carygep Dec 02, 2007

    It doesn't have a card. It is a 3rd edition. Thanks!

  • Anonymous Dec 04, 2007

    show memeory card not in when card is inserted

  • aarantes Dec 06, 2007

    I have the same problem but my Tom Tom does not have a Map Card. It's Tom Tom One 3rd edition. I have also never done a buck-up.

    Can anyone help me?

  • the bont Dec 10, 2007

    BIG x totom will notwork

  • the bont Dec 10, 2007

    my tomtom will not send signal to my computer throu the usb lead,the device is on the device manager

  • Anonymous Dec 25, 2007

    All I get is a flashing X. I've downloaded updates (which was not easy due to tomtom's site not being very mac friendly) and now it will not work. I've pushed the "reset" button as well. Nothing.

  • Anonymous Dec 27, 2007

    You have to hit the reset button on my new Tom Tom after you turn it off. and turn it back on. I got it for my husband for Christmas and not sure if I need to take it back or not. I plugged it up to my USB port to make sure the battery was fully charged.

  • Anonymous Jan 02, 2008

    Same problem. No memory card. I get the red x. When I connect to my pc it isn't recognized. Resetting does nothing.

  • Anonymous Jan 04, 2008

    When I turn my tom tom on there is a red x flashing. It will not do anything else

  • david laplant Jan 18, 2008

    My tom tom one has the falshing red x unless I am connected to the computer. According to "my computer" the drive on the tom tom is not formatted. the device tab on tomtom home is disabled.

  • carygep Jan 28, 2008

    I used the USB that came with it. But, I took the damn thing back and replaced it. My new one works great!

  • Dennis Youland Mar 09, 2008

    Not so fast. my TOM-TOM has been working beautiful without a card. THEN when I "updated" it via the net, the screen locks up with the flashing X. Has NOTHING to do with a "missing card". Re-setting does not work either.Updating does not work either. I may try un-installing the whole mess, and re-install it on my PC to see if that happens. (win XP)
    I welcome all comments to my email.

  • Anonymous Mar 09, 2008

    tom tom one is frozen with flashing x

  • Helpmenowpls Apr 23, 2008

    I attempted to download voices from the net. After that my Tom Tom was frozen. I called Tom Tom and was on the phone for 2 hours. Wasn't resolved. It showed that my F drive was corrupt and unreadable. I will try on another computer and see if I can get it working.

  • sharad1966 May 09, 2008

    We have a problem with out tom tom 1 3rd edition.
    The screen is frozen and there is a big cross appears at the bottom right of the screen. It is a Whit cross with a red circle background.

    Can u please offer me a solution to this problem
    thanks

  • Anonymous May 12, 2008

    Flashing red X

  • Anonymous Jun 29, 2008

    Big red x -- TomTom locked up after connecting for the first time to my computer.

  • sevanuska Jul 06, 2008

    red x at start up after trying to update tom tom go

  • docsavage Jul 18, 2008

    my tomtom is frozen on a previous map.it has a message saying, WAITING FOR VALID GPS SIGNAL any suggestions please ? thanks,glenn.

  • dixysg Sep 07, 2008

    Orange screen with flashing X, what should i do?

    cant access any menus..

    TomTom One Device

  • yepduckie Sep 09, 2008

    This is the second TomTom (XL 310) and I still have the same problem. The first time I connect to my Mac and update the unit, I get a flashing white X inside a red circle. 


    Resetting doesn't do anything and reinstalling the application doesn't either. 


    Does anyone else seem to have a different Home which does not have the Device > Disconnect Device capability. I have to eject my TomTom from the Mac finder, as you would do for any other USB device, but Home keeps telling me I disconnected improperly. There is no other way to disconnect! 


    Now what? I can't even get my TomTom to go into the regular screen anymore. All I get whether it's connected to my computer or not is the flashing x. 

  • atharbhutta Sep 24, 2008

    This is the second TomTom (XL 310) and I still have the same problem. The first time I connect to my Mac and update the unit, I get a flashing white X inside a red circle.
    Resetting doesn't do anything and reinstalling the application doesn't either.
    Does anyone else seem to have a different Home which does not have the Device > Disconnect Device capability. I have to eject my TomTom from the Mac finder, as you would do for any other USB device, but Home keeps telling me I disconnected improperly. There is no other way to disconnect!
    Now what? I can't even get my TomTom to go into the regular screen anymore. All I get whether it's connected to my computer or not is the flashing x.

  • Dennis Youland Nov 03, 2008

    I went to their website, did a live chat and then re-programmed it. It does work, just not as keenly as original. and yes it has a card slot, but FYI that is for an EXPANSION card from Tom-Tom, with supplimental mappings....at an added cost $$$

  • Anonymous Feb 11, 2009

    My TomTom is frozen at picture.Does not switch off'

  • Mary2Mac Feb 11, 2009

    My Tom Tom is frozen at the picture. It does not switch off.

  • Anonymous Feb 17, 2009

    i have tried everything and i still get the flashing x symbol. i think i am just going to take it back and get something else. this shouldn't be a problem right out of the box.

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My TomTom One is acting up. All of a suddent, it has a hard time finding a valid GPS signal. Then, it sometimes becomes frozen at the first screen when you turn it on. When I try to connect to the computer, the menu page comes up on the computer screen, but the unit does not respond to anything. This unit has operated smoothly until now and I have done nothing to change it. Any ideas?

Posted on Sep 22, 2008

  • Alain-R Lacoste Apr 23, 2013

    Ginius David Plant. Did a upgrade which took 5 try before it would tell me complete. Eager to try it, it from in the main page with light colors. ONE THING I did different was to make a folder on my desk top and copied the complete GPS data before making a back up.formated the unit,re-loaded the back-up.everything to fine it opens up, no volume, no satellite and a bunch of other things not working.so i open both GPS and desk top folder side by side and notice there where approxitely 40 files and folders missing replaced the missing files. and now run like new.Thanx alot Mr Plante, Regards Alain Lacoste

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Here's how I fixed my frozen tomtom one. I attempted to access the tomtom drive from "My computer". It said the drive was not formatted, so I formatted it. (full format). Red x was gone upon formating and tom tom program (TomTom Home) on my computer was able to work with it again. Of course the formatting left the Tom Tom drive completely blank. So I did a restore from the TomTom Home and it worked! I was able to update plan a trip to Boston then Albany. No problems.... yet. Knock on wood.

If you haven't backed up your TomTom, this probably won't work.

By the way, there is no card slot on a TomTom One. Using the Tomtom USB cord did not fix my problem.

Posted on Feb 01, 2008

  • david laplant Feb 01, 2008

    CORRECTION:



    I did not do a restore. I had to copy the files manually from the back up folder to the TomTom drive. I am not sure if TomTom Home worked until the files were copied. (This was couple of weeks ago.) Copying took over 20 minutes but it was relatively simple.

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Solution? Buy a Garmin. What a stupid problem to be dealing with so quickly after purchasing without any tech support?

Posted on Nov 03, 2008

  • jpcc
    jpcc Nov 03, 2008

    Ok...I was ticked at Tom Tom earlier but here's the solution on their support site:


    tomtom.com/1898

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Had the same problem from the moment I first plugged in my new TT ONE 3rd it would prompt me to install TT Home and once installed it would run automatic updates usually failing and giving a host of different errors...

-An error occurred while using this: F:\ttsystem

-@@@A new application has been installed on your device recently. Please click ‘Disconnect device’ in the ‘Device’ menu.
Unplug your TomTom device from your computer and switch it on.
Connect your TomTom device to your computer again.

-The following problem occurred. You can continue, but functionality may not be available. This version of the navigation software does not work on your device model.

Well... I tried everything I could think of... changing usb port, cables, tried manually putting files on the device provided by TT support. TT support basically told me to take it back for another device, which ended up having the same issue.

Long story short here is what ended up being the problem... I had tried two different usb ports... but both were extension ports on the side of my Dell monitor... wasn't till I plugged the usb cable directly into the back of my PC that it finally worked the way it was suppose to. I guess the extension usb ports on the side of the monitors are just too flaky.

Hope this helps...

Posted on Feb 02, 2008

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This happened to me when I had the TomTom One. I went to TomTom Home reconnected and then went to device on the tool bar. Select disconnect device and this should free up your device and take the red X off. Good luck.

Posted on Dec 12, 2007

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Is this happening with the map card in?

If so its likely your card is corrupt, use the tomtom home software to restore your last backup.

Posted on Dec 01, 2007

WOW .. use the USB cord that came with it... Mines work like a charm now 

Posted on Jul 28, 2008

Haha guys,
for those of you that got it locking up, what usb cable did you use? I used one that came with a mp3 player i bought in china. That's why it didnt work.
Now I used the one that was supplied by tom tom and it works like a charm

Posted on Jan 28, 2008

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My husbands tomtom IQ routes edition has just frozen - it shows a picture of a world. What can he do to get it back to normal?


Hello,

I will advice you reset the unit, this might help fix the abnormality with the white screen problem. follow these procedure to reset your tom tom gps.
Make sure your battery is charged before you begin. TomTom suggested allowing your device to charge for at least 2 hours before resetting it. Remove your device's SD card from the card slot.
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What is happening is your map updates are being copied onto your memory card without overwriting the old maps hence you are running out of memory.

In the tomtom home browser you should be able to delete your old map before installing the new one. Make sure you have a back up of the map card before you try this though so you can reinstall if something goes wrong.

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There is one window in TThome that lists eveything installed on yuor card so have a good look at this and see what you can get rid of.

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