I got a Kenmore Mini Ultra for Christmas last year, this is the first time I'm using it. It started sewing fine then it froze, the handwheel won't turn, I took out the bobber and looked inside, I don't see any tread caught. I used it for 20 seconds.
NEVER force a newer model machine. Everything inside is plastic and WILL break. Remove the needle, bobbin, bobbin case, and unthread the machine. See if the handwheel turns. If it doesn't, several things could be wrong. The lower end machines won't have belts to come off, they will be fully gear driven. If it is a better machine, it might be a belt problem. Small pieces of thread could be stuck in a gear mesh somewhere. A gear could be broken. It is possible for a gear to break on the first use.
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Check to be sure there are no threads caught in the hook area that may be preventing the machine from working. Short of finding some obstructions, it probably needs service even if it hasn't been used. May or may not be reparable.
the only time the handwheel needs to be touched is if the sewing machine uses a clutch (to be unwound to wind a bobbin & then tighten back up before sewing) in the handwheel to work the bobbin winder. the instruction manual will tell that.
You have to wiggle the handwheel back a forth to free the fabric. See if you cannot remove your needle completely, even if you have to cut it, then pull all of the pieces out. Now, clean and lubricate the machine, another little thing, unscrew the throat plate with a short stubby screwdriver, there is usually a nest of felt like lint collected there. Remove it. totally rethread. Do not turn your handwheel away from you because you will mess up your timing and have to take it for service, it is not a do it yourself job. The next time you sew, make sure you hold your uppper and lower threads for a few stitches. Use a stabilizer of some sort, you can usually use gift tissue paper or printer paper until you get going. Be patient and you will get it. Good luck Happy New Year