Question about SanDisk Sansa e260 MP3 Player

2 Answers

Refresh database on screen

My sansa model # e260 stay "refresh database" on screen everytime i turn it on and won't do anything at all.

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  • Anonymous Dec 01, 2007

    mine does the sme thing

  • Anonymous Dec 02, 2007

    my e260 say refresh database fall and there is nothing i can do with it can not download

  • Anonymous Dec 04, 2007

    my sansa model # e260 stay "refresh database" on screen everytime i turn it on and won't do anything at all.

  • chrisalaiv Feb 14, 2008

    when i start my sansa, there comes the "refresh database" window, the bar is 1/10th of full length, but nothing hapens. if i wait until the battery is low and the player shuts down itself, i connect it to computer to charge, than somehow the refresh process is working, but soon after again not. can a firmware update help? pressing play and power button at same time for 20 seconds helps nothing, the player just shuts down if on or turns on if off.

  • Anonymous Feb 16, 2008

    Refresh database on screen problem, hangs up at 15% bar. Will not complete refresh. I've search can't find out how to put a e260 in recovery mode. My PC won't pick up drive through USB, but will charge it.

  • powera Apr 12, 2008

    my e260 say s refresh database

  • george187 Apr 23, 2008

    my e260 say s refresh database

  • nonaly May 15, 2008

    refresh database shows up and it won't load

  • minshad May 16, 2008

    stuck in refresh database need some help plz

  • Anonymous Jun 03, 2008

    frozen on refresh database

  • Anonymous Jul 02, 2008

    efresh database progress bar is stuck at 10% +/-

  • Anonymous Jul 07, 2008

    Same problem on my e260 with the "refresh database" bar. I found it to be 3 mp3s i had loaded. Don't know what's wrong with them, they play just fine in WinAmp but won't let the Sansa refresh. It's a process of elimination to find the offending file/s. Good luck.

  • haileygriff Aug 19, 2008

    My MP3 says refresh database.

    I don't know how.


  • Anonymous Dec 05, 2008

    my mp3 does the same thing! evry time I turn it on it freezes and won't do anything



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My sandisk is not coming on

Posted on Oct 06, 2009

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How do you put on recovery mode?

Posted on Dec 02, 2007


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1 Answer

Refresh database

I think that there is viruses on it. Try to scan it and see what happened.

Feb 24, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

My device turns on but shows message ¨refresh database¨ it won´t do anything else, what can do?

Try these steps:

  STEP 1 - Reset the device 
1. Slide the Power switch up and hold it for approximately 20 seconds. 
2. Release the Power switch once the device is powered down. 
3. Turn the device back on. 

STEP 2 - Download and Install the Sansa Firmware Updater 

Jan 29, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa e260 firmware

Mine was a bit more FUBAR I guess. I have a Sansa e260. I had rockbox on it, went to switch back to the firmware. Uninstalled rockbox and on reboot... the e260 was refreshing the database and then came to a frozen green screen.

My e260 was already in MSC mode. I did the steps above but was still stuck.

The solution that worked was one posted by "Slaughter" on anythingbutipod.

The ultimate fix for all e2xx v1 problems - Format, enter recovery mode, downgrade firmware Link (you'll need to format the drive), reinstall newest firmware via newest Sansa Updater, reload tunes.

Dec 01, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

No picture on screen

Hi . This can probably solve your problem:
Follow the steps
01. Sansa player freezes on the “Refreshing Database” screen STEP 1 – Reset the device
  1. Slide the Power switch up and hold it for approximately 20 seconds.
  2. Release the Power switch once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater.
If this article did not resolve your issue, please contact us at

Oct 30, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Sandisk sansa e260 refresh database error

is there a reset butten somewhere on it well if it is then get a paper clip and un bend it a press rest and then turn on your sandisk sansae260 and see what it say and maybe that will sovle your problem Have a great happy fun day

Jul 20, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 freezes up

It's not suppose to say Refresh Database when you connect it to the computer, it's only suppose to say that when you eject it OUT of your computer.

Did you load a massive amount of files during your last sync?

I don't think there's any need in resetting it if it is able to turn off and on. What I recommend doing is formatting it. Remember, formatting the player will cause you to loose ALL your media stored in the device. To format go to "My Computer" > "Sansa e260" right click and go down to format.

If it formats, then good. Turn it on and it should say "Refresh Database". Change the mode of your player to MTP(?) so that it will no longer refresh the database after transferring media(?).

Connect it back to your computer and reload your media onto it that was wiped out during the format. Now disconnect it and see if it works... It should.

If that doesn't work this should do the job for you:

Always remember to update the firmware on your products, it is a wise idea to do so. (: < Get updates with that.

Drain the battery if whatever you do don't work. Sometimes removing the battery for a few seconds on putting it back in works.

If you think you attacked this problem from every angle and still no luck. Contact sandisk: Give them some time, their swamped with emails at the moment.

Jan 27, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Microsoft asks for a certificate for sansa e260

Try uninstalling and reinstalling your windows media player software. If you have a card inserted on your player it would normally do that refresh database. If not try updating the firmware of the player.

Jul 08, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Refreshing database - Everytime

there nothing wrong its jsut the way the mp3 player refreshes the play lists mine does it too

Feb 06, 2007 | SanDisk Sansa e260 MP3 Player

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