Question about Baby Gear
I installed the software that came with the device, just as the instructions said to do (Win XP Home on Toshiba laptop). I rebooted my computer & windows would not restart & went into reboot loop.
Fortunately I'd made a restore point! I installed the software & tried again, with same results. I do not have the camera plugged in as instructions said not to until all was installed (& working!!).
Summary of Solutions posted here and elsewhere:
I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.
Installing/obtaining the software:
The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
Coby DP-151 software
Digital Foci - Pocket Album software
(While these are different digital photo products, the transfer software appears to be same as the Innovate software)
The software should be installed before you plug in the keychain into your USB port.
Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.
Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.
Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.
Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.
Transferring images: The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software
Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)
Hope this helps someone!
Posted on Dec 29, 2007
I have adigital mini photophrame from Tom Tec type DPF-001
problem: photoviewer not recognized after installing by cd rom
problem solved: first of all make sure you install the software from the mini cdrom
(and yes it doesn't work as many mentioned before...
take usb cable off the photo album and shut off the digital photoalbum
(at back pushing menu)
wait say 10 sec. and connect usb cable again between pc and
you see USB update and USB Charge.... choose USB Update
and push the menu button at the back..
When you now start again the photoviewer (on yr pc-start-programs-
usb photo viewer- photoviewer it will open the programm (finally it
It works with ours now, hope it will with yours too!
Merry X-Mas !
Posted on Dec 25, 2007
Here is my solution...................BUY AMERICAN PRODUCTS!
I'm sick of all this Chinese Crap that you can't avoid buying anymore.
Posted on Jan 05, 2008
If you are having problems with the software, make sure that you disabled your virus program before installing. Otherwise it may not install completely. I had problems installing and this solved it. I also had a problem with the updating and turning the unit off and then back on, seemed to put it back into download mode. The keychain shows up as a drive on "my computer" and it won't show up unless the keychain screen says "USB ChargeUSB Update" and you go down and select "USB update". I managed to transfer pictures into the camera and so far, so good.
Posted on Dec 26, 2007
First, try your own USB cable. As far as the software goes, I don't think the included program on the mini CD is compatible with Windows Vista. Try loading this software:
It's from a different company but it worked for me with no problems (plus the fact that I ALSO used my own USB cable). I must give credit for the software suggestion to bueller02 who posted it earlier.
Posted on Jan 07, 2008
I cannot seem to charge the photo keychain. I have left it plugged into the USB port for several hours. Once I unplug the cord the screen goes black and will not turn on. I have left it on the the display USB charge and still nothing... Is there something else I can try...
Posted on Dec 27, 2007
I have tried a new USB and also tried re-installing the software and I am still getting the same message no photo viewer is found Program termed the screen on the keychain says no phot please update images from yurpc Please help
Posted on Jun 19, 2008
Can't seem to find out whats going on with this device. I downloaded the program of Digital Foci software and now its telling me that the device not connected program can't start. Before I downloaded the Digital Foci software I unabled my virus program just like it said to and I still can't get this thing to work. I need help.
Posted on Jan 19, 2008
I received the keychain as a gift. So far I haven't figured out how to get pictures downloaded. I have Windows Vista. I had some trouble getting the little disk to stay in the tray till the door closed, but it finally worked. I downloaded it and charged it. Since the computer is new I didn't have any pictures on it. When I put pictures on the computer, I clicked on update and the keychain says updating. When I clicked on Photo Viewer, browse, and Windows Photo Gallery the picture shows, but not in the Photo Viewer file manager, and it won't syncronize. What am I doing wrong?
Posted on Jan 09, 2008
I have struggled with getting the PhotoViewer (v4.6) for Mac OS X to work, and have finally demonstrated to my own satisfaction that the only obstacle has been its incompatibility with OS X 10.5+(Leopard), because I installed and ran the software just fine on my other Mac, running OS X 10.4.10 (Tiger). Following all the recommendations from the manufacturer's EasyStart booklet and those on this site, the photo viewer charges, accepts uploaded photos, etc. just fine.
It looks like I, and all other Mac users running Leopard must simply wait until someone releases and upgraded version of PhotoViewer for Mac software that's compatible with OS X 10.5x.
Posted on Jan 02, 2008
As mentioned here a few times, the USB adapter/cable is the problem. For me, it worked fine once, but then I couldn't get it into update mode.
Tried another USB cable - problem solved.
Turn off unit. Connect via USB. Press Up or Down button to select USB Update mode. Press Menu button. Launch software.
Posted on Jan 02, 2008
I experienced similar issues. the problem seemed to have been caused by the USB cable that came with it.
i tried various things, such as rebooting and DLing different PhotoViewer software, but none of them would detect the device. windows would also complain about unknown USB device; sometimes the device would show up as a removable drive with 0 capacity.
regardless.. toss the USB cable that came with it, and use a similar cable from a digiCam, etc.
Posted on Dec 31, 2007
No problems with the Key Ring.
Download the driver and install on computer. Put in USB plug in pc and Key chain, in the updating mode
then go toPhotoview and there it is.
Posted on Dec 29, 2007
I also tried unplugging theusb for 10 seconds and retrying it and it worked! Thanks everyone!
Posted on Dec 28, 2007
Don't use the USB cable that came with the device, use another one instead! Works fine now!
Posted on Dec 28, 2007
Same problem here - works fine when plugged into the USB port, but once unplugged it's not holding a charge.
Posted on Dec 28, 2007
Photo Viewer SOLUTION:
Yes, after you install the software, plug in the device to the USB cable. Select USB Update from the menu, use the arrow keys on the back and press the menu button to select.
Open the software and browse to find your pictures on your computer. Select a picture and click the arrow to transfer into the picture que (the holding area for your selected pictures).
When you have selected all the pictures that you want, click the Synchronize button and wait for all the pictures to transfer to your device. Once done, close the program, then use the Safely Remove Hardware icon in the system tray. Once the computer says it's ok, disconnect the USB cable. Power off the device by pressing the Menu button and selecting OFF. Turn the unit back on and all of your pictures should display.
TIP: try to synchronize only a couple of pictures first until you get the hang of it. And if this is a gift for someone it may be good to write down the instructions that they can understand.
Hope this helps. Enjoy.
Posted on Dec 27, 2007
I can't get the thing to hold a charge. No problem uploading photos though using the software. Hate when things don't work. At least it wasn't expensive. I was hoping though to use it for a gift it would have been popular. Sigh.
Posted on Dec 22, 2007
You should be able to "syncronizae" by clicking the syncroniz on the upper right side of the photo viewer program.
Mine has problems too. I think there is no battery in it. :(
It does not work without the USB cable
Posted on Dec 21, 2007
Guest: please tell me how to get the key chain into "syncronization mode"... when scrolling up and down my choices are only
- power off
- delete image
- display mode
- clock set
- clock disp
Posted on Dec 18, 2007
Thats the puppy, it is the USB lead is defective, I used my camera one and it all flew 1st time, very happy bunny as I really didn't want to return it
Posted on Dec 16, 2007
The message "No Photo Viewer Found, program termined" will happen unless you have the keychain plugged into the USB port in syncronization mode not charging mode. It's just saying it can't find a Photo Viewer plugged in to sync with. That should solve your problems. You can't update you image library unless it is plugged in.
Posted on Dec 14, 2007
I also had the same problem except my computer kept saying there was something wrong with the USB cable and also my software would tell me no photo view..well I just used another USB cable and that was it. Uploaded them and was on my way.
Posted on Dec 15, 2007
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Mar 09, 2018 | Microsoft Computers & Internet
Jun 19, 2011 | Computers & Internet
Mar 08, 2011 | Computers & Internet
Dec 31, 2010 | Cameras
Mar 13, 2010 | Innovage Shift3 MP3 Player
Jan 29, 2010 | Innovage Shift3 MP3 Player
Dec 28, 2008 | Symantec WinFax Pro for PC
Jan 14, 2008 | Digital Products Monaco Ezcolor Photo...
9,008 people viewed this question
Usually answered in minutes!