Question about SanDisk Sansa e250 MP3 Player

1 Answer

USB Device Not Recongnized

I wanted to run the recovery tool as my Sansa just shows a blank screen with only the blue ring on. However, when I plug in the device as you suggest (turn off Sansa, putting the hold button on, pressing record while connecting to the computer), I get the message that the USB Device is Not Recognized. Do you know what the problem might be?

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  • Anonymous Dec 01, 2007

    my usba device is not being reconized when i put the usb cord in.


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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

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1 Answer

My Sansa e200 series is stuck on the splash screen and would not response on any or cannot be recognized by computer. Please assist


Battery and Black screen Blue ring: Remove the back and check and see if the battery isn't fully connected
I put a folded peace of paper and put it on top of the battery also push softly but firmly on the Rubber rectangle above the battery (This is the Chipset For the screen, Black screen Blue ring ) and put the back on.
Sansa Not Recognized: Try connecting it to another computer the back straight to the motherboard thIs should be USB 2.0 and see if it will recognize it as sansa or Drive/removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansas firmware and add the Usb Mode. Try to connect it to your computer at home it should recognize IF not try a laptop.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier. Make sure USB mode is MSC
Recovery Mode may also allow your computer to recognize the sansa


RESET: Go into the settings and scroll down to reset all, push center button, scroll to yes, push center this will restore factory settings.....
Reset All
NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS
TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
TO PERFORM THIS OPERATION!
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.
This is what it states in the manual for the 260 sansa Page 29
Recovery Mode also resets system settings when unplugged...

Recovery Mode: download the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software if it doesn't start automatic goto /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa. http://www.youtube.com/watch?v=_95hLqZxCHc&feature=related here is a link to a kid showing you how to goto recovery mode.
Update software from this link..
(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe)
and install the software before you recover

Jun 27, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa fuze 4g isn't recognized by computer...won't charge, screen only shows "writing" screen when body of mp3 player is pressed together...any ideas?


When i plug my Fuze in the pc, it turns on, but doesnt charge, and isnt even recongnized by my pc. So i cant put anything on it and it doesnt even show up in device manager.

Dec 26, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

I hav a sansa e260 player it was working just fine until recently the screen is just blank and only the ring glows .my pc doesnt recognize the device please help


Download the converter after you run the link below ....Put check next to converter/firmware update/Manual download...Go to your start menu programs go to sansa choose Sansa updater follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link After installation connect your sansa......
Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard2.gif).... USB mode located on the sansa if asked to change to MSC goto menu press enter scroll to settings press enter scroll to usb mode press enter scroll to msc press enter press menu.....Connect should auto start sansa software..... Sansa software/driver Updates firmware follow instructions Downloads manual Downloads converter

Set sansa to recovery mode, Start the updater plug the sansa into the computer, unplug when told sansa, should restart (Lock sansa press and hold rec and menu until recovery begins)
Reset All
NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS
TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
TO PERFORM THIS OPERATION!
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.....
Go to my computer click on folder scroll to sansa and open the media folder and open each sub folder and delete manually then delete the folders Right click on your sansa then format a couple of times hope this works

Oct 22, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e250


Get the recovery tool from Sandisk Support downloads. Put it in a file you can easily find.
plug in the Sansa, once it turns on, hold the power button until it turns off then switch the hold switch at the top edge of the player to hold (showing orange) and then hold the "Record" button on the side until the player turns on with a black screen, saying it is in recovery mode.
Some people have said they had to hold both "Power" and "Record" to make it work.
Run the recovery tool software and you should be running again.

Jun 26, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

E260 shows 0 MB memory and 0 MB free space after recovery


Look, I think the best thing to do is to return the product. Normally, they gave you a new one. My old one broke with a blank screen. So the bestbuy guy talked to his manager and gave me a new one.

Apr 24, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e250 not workking


This is the generic solution for most problems.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.


** if it doesnt go into recovery mode, there is nothing else you can do other than have it replaced if its less than 1 year old.



Best of Luck.

Please RATE my solution at the bottom.

Nov 22, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Blank White Screen


Try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.


Please RATE my solution at the bottom.

Best of Luck.

Nov 20, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa E250 Cannot Reformat, Blue Ring Only


Not sure what e200 tool you are referring to.

But this is the one provided by SanDisk;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.

Nov 13, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

The Screen Stays black and the ring turns blue and thats it


Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.





Best of Luck.

Oct 15, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

My Screen/LCD does not work!!


Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Sep 13, 2007 | SanDisk Sansa e260 MP3 Player

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