Question about Honeywell HE360A1027 Whole House Humidifier Humidifier

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No water running through the pad

My humidifier is 2yrs old. When I turned it on this year I noticed that there is no water flowing through the pad area. Actually I took off the rubber hose that leads out of the little cylinder where the main water connection goes and there is no water flowing from there either. The humidifier turns on, I can hear the fan but there is no water flow. Any ideas out there as to why??? I tried the honeywell website but the had no information.

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  • Anonymous Dec 24, 2007

    selonoid not working

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I has same problem and was able to fix ti by taking off the selonoid (cylinder) and then removing both fittings (where the water line enters and then exits the selonoid. The fitting where the water enters has a small pinhole that I found clogged and just cleaned it with a toothpick. After cleaning and reattaching everything, it works fine.

If that doesn't work, you might need a new selonoid which are around $70-$80.

Posted on Dec 08, 2007

  • humanparody Jan 08, 2011

    After installing my "brand new" humidifier I found upon my intial startup that I was not getting any water flow through the filter at all. I could hear(and feel) the solenoid and fan kicking on as they were supposed to so I knew my transformer was putting out power. Luckily I have plumbing experience or else I most likely would have just returned the unit(major hassle if you have already spent hours installing everything). What I found will most likely resolve a lot of peoples' issues that are restarting their system for the season, or unlucky individuals like me who had received a refurbished unit without their knowledge. After confirming that my saddle valve was actually getting water to the solenoid and that the solenoid was actually pulling up on the plunger(which opens the water flow internally, you can hear and feel a "click") I decided to check for blockage in the path of the water through the solenoid like the previous poster. After I removed the solenoid from the housing(leaving wires attached) I was able to unscrew the inlet side from the solenoid. The 1" stainless steel piece your inlet water hose attaches to is actually an inline filter. On one side you can see what looks to be a pin hole. Make sure that looks to be clear. a toothpick is too large to do this, in fact I had a hard time finding a "pin" that would make it into the hole. Once that is cleared, take a pin in the other "open" end and you can use it to slide out the actual filter media from inside the tube. It is a very fine mesh and I can imagine even the cleanest water supply will still leave enough mineral deposits behind over the course of a season to completely clog it shut. Be careful extracting the filter as not to tear the delicate filter mesh. Mine slid out rather easily. Shockingly mine was completely caked in debris, right out of the box even though nothing else in the "new" box seemed to have ever been removed. I was sure that I has not clogged it from my initial startup because I had flushed the hose before I attached it to the solenoid for just that reason. After rinsing the filter thoroughly, looking through the casing to make sure I could see light through the pinhole, I reassembled the unit and blew through it to make sure air was clearing it. I re-installed everything and tried out the unit and everything works wonderfully now. I'd imagine since I am on well water I will most likely have to repat this every season but it only took all of 10 minutes to do.

  • humanparody Jan 08, 2011

    After installing my "brand new" humidifier I found upon my intial startup that I was not getting any water flow through the filter at all. I could hear(and feel) the solenoid and fan kicking on as they were supposed to so I knew my transformer was putting out power. Luckily I have plumbing experience or else I most likely would have just returned the unit(major hassle if you have already spent hours installing everything). What I found will most likely resolve a lot of peoples' issues that are restarting their system for the season, or unlucky individuals like me who had received a refurbished unit without their knowledge. After confirming that my saddle valve was actually getting water to the solenoid and that the solenoid was actually pulling up on the plunger(which opens the water flow internally, you can hear and feel a "click") I decided to check for blockage in the path of the water through the solenoid like the previous poster. After I removed the solenoid from the housing(leaving wires attached) I was able to unscrew the inlet side from the solenoid. The 1" stainless steel piece your inlet water hose attaches to is actually an inline filter. On one side you can see what looks to be a pin hole. Make sure that looks to be clear. a toothpick is too large to do this, in fact I had a hard time finding a "pin" that would make it into the hole. Once that is cleared, take a pin in the other "open" end and you can use it to slide out the actual filter media from inside the tube. It is a very fine mesh and I can imagine even the cleanest water supply will still leave enough mineral deposits behind over the course of a season to completely clog it shut. Be careful extracting the filter as not to tear the delicate filter mesh. Mine slid out rather easily. Shockingly mine was completely caked in debris, right out of the box even though nothing else in the "new" box seemed to have ever been removed. I was sure that I has not clogged it from my initial startup because I had flushed the hose before I attached it to the solenoid for just that reason. After rinsing the filter thoroughly, looking through the casing to make sure I could see light through the pinhole, I reassembled the unit and blew through it to make sure air was clearing it. I re-installed everything and tried out the unit and everything works wonderfully now. I'd imagine since I am on well water I will most likely have to repat this every season but it only took all of 10 minutes to do.

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