Question about Sony WEGA KE-37XS910 37 in. HD-Ready Plasma Television

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Vertical Line 4" from left edge of screen

This is type of problem seems to occur in other cases. At first, the line disappeared after the set warmed up. Now, it stays on the screen no matter how long the set is on. I heard that the problem could be due to faulty circuitry. Is there any quick fix for this? Thanks.

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  • SonyPlasmaTV Dec 01, 2007

    Are you sure the display panel is defective or is it more of a hunch? If it's the panel, it would be unfixable, but if it's circuitry, it might be worth having it looked at. I know Sony doesn't make plasma screens anymore. It's probably due to Sony's problems with them. Sony used to set the standard, but now they have fallen behind.

  • che82 Apr 15, 2008

    vertical link in the screen lef

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Hi...
Your problem is fairly simple to find but more difficult to fix.

Turn the set on for 5 minutes. make sure the black line is showing. Get a hair dryer put it on high speed and max heat. Very gently warm the flat cables connectors one at a time that are attached to the bottom of the display panel. about 1 minute on each should do it. At the same time watch the display in a mirror from the back of the panel. While you are warming one of these connectors usually one close to the centre the black line will dissappear.This is the problem connection. If you can undo the connection very carefully and clean the cable with some contact cleaner and put it back in again you should have solved the problem. All this is done entirely at you own risk. If you think you cannot do it successfully don't try. Don't dissconnect any other board connectors with the set turned on.

All the best from Peter in Australia

Posted on Jan 19, 2009

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Sounds like a bad plasma display panel to me. If you notice Sony doesn't make plasmas anymore.

Posted on Dec 01, 2007

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To test to see if this is a box issue you will want to take the following steps:
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To test to see if this is a box issue you will want to take the following steps:
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You can also change the Wide setting to the Zoom or Panoramic option to see if the line disappears.
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Your display may be flickering for several reasons. You will want to take the following steps to rule out the most common reasons for the display to flicker:

1. Reseat all cable and connections to the television from your devices. Physically remove the cables from both the television and the device and reconnect them.

2. Check your Advanced Video settings in the Vizio TV menu some of our Vizio televisions will allow you to adjust the following settings under the Advanced Video settings:

Ambient Lighting

Backlight Control

Advanced Adaptive Luma

If you have any of these options available please turn all of them off to see if this resolves the display flickering.

If the above steps have not resolved the issue please take the following steps in the order presented:

1- Power off TV

2- Unplug TV from outlet

3- Press and hold in the power button on the TV for 30 seconds (while it is unplugged from the wall)

4- Release the power button

5- Plug in the TV into a different outlet

6- Power the TV back on

There is also a factory reset option in your menu under the SETUP section. It will say either "reset all settings" or "system reset". We recommend that you reset all settings as well to see if this resolves the issue. If this does not resolve your problem please contact our technical for further assistance.
If the line stays in the same spot when changing the above settings please contact our technical support.

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