Question about Brother IntelliFAX 1270E Plain Paper Fax

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After static shock, keypad on fax machine is not working...everything else ok

Yesterday, 11-29, someone got a really bad static shock from the fax machine (have been getting shocked since the weather's colder). Immediately after
that happened, the keypad stopped working. There is a dial tone in the handset, and we can receive faxes, but none of the buttons on the machine are
working. We tried unplugging it, waiting and re-plugging it, twice. Nothing changed. None of the buttons make any noise, and none of the buttons being pressed show anything on the display. The display just shows

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  • Anonymous Feb 25, 2009

    On our 3rd fax machine / called brother and they sent a refurbished after taking a credit card to assure they get my inop machine back.
    Each fax lasts approx 4 days.
    We have a surge protector on the outlet so I tend to think it is something w/ the machine.



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Most office machines are properly grounded and don't suffer from static problems as severe as this. The machine is not repairable. Before you replace the machine, make sure that your electrical outlets are properly grounded. Then buy a line conditioner that will protect against this.

Posted on Feb 27, 2008


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Posted on Jan 02, 2017


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