Question about Canon PIXMA MP830 All-In-One InkJet Printer

1 Answer

My MP830 won't print

I had a paper jam that I took care of and then receive a 5100 error message so I shut the machine down and when I turned it back it had stopped printing. I receive a collecting printer status notification and when I select display print queue it shows an error - printing under status. I've unplugged the usb cable, power cord etc. and that didn't work so I need help. I run a homebased business and have to get my work out so if someone can please help me, it would be so appreciated. Thank you.

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  • Anonymous Aug 07, 2008

    I have the exact same probblem as the first guy, and I did the exact same thing. NO LUCK! Please help.

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Hi You can Try 2 things.

ERROR 5100 means that there is some foreign object blocking your cartridges carriage that disables it from moving. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there



Next try.

It may be a piece of paper or a scotch tape or a staple wire.
Solution 1:
Clean the timing strip.

Solution 2:
The purge cap (the white sliding mechanism that the print head parks to when it's not in use) may be not lubricated well enough .

Lubricate the sliders with some white grease (don't get it on the small wipers or the black caps); this repair probably require to remove the right panel off of the printer to gain access to the purge mechanism.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Mar 01, 2010

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Canon MP830 will not print Error code 5C10, And 5100 donaldbetty@juno.com


5C10 seems to indicate a paper jam. 5100 indicates either a paper jam or ink tanks not seated properly.

A) Paper jam: There is a rear cover on this model. Many paper jams cannot be seen from the outside. Sometimes even a scrap of paper from a previous jam will disrupt the paper path.

B) Follow your manual for installation of the ink tanks. Remove and replace the ink tanks carefully following the instructions.

C) Should these remedies not fix the problem, you can try resetting the device:

1) Press and hold the <On/Off> button until the display on the machine goes blank. (If this is unsuccessful, unplug the power cord).

2) Wait approx. 10 seconds and power back on. Wait until the printer completes its startup routine before trying another print job.

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6A00 Error code? I reset, checked for jams, etc, but no results? Any clues? It is a MP830 Canon, with a bit of printing time, probably several thousand total documents by now. The error code just came on...


OK this is old but you may look back
Error 6A00
The 6A00 is a Canon generic code for paper path jam.

Solution 1:
Move the printhead carriage back and forth a few times.

Solution 2:
Check the purge unit: Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.

Solution 3:
Press the ink pads down in the purge unit.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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1 Answer

MY CANON MP830 WILL DISPLAY A "ERROR 5100" USUALLY BEFORE OR AFTER PRINTING. IF I RESTART IT WILL PRINT ONCE, THEN DISPLAY "ERROR 5100." I CAN'T FIND ANY PAPER JAM IN PRINTER. HOPE YOU CAN HELP. RAY...


Other than:
1) checking that no paper is jammed in the printer (don't forget to check the rear access door for paper jammed internally)

2) holding the <On/Off> button until the display goes blank, then waiting ten seconds before pressing <On/Off> button again (to reset the unit) and

3) checking that the ink cartridges are properly installed,

if the problem persists, your Canon MP830 may require repair.

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