Question about Brother IntelliFAX 1270E Plain Paper Fax

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Keypad has "shorted out"? No buttons are working

Someone got a really bad static shock off the fax machine yesterday. Now the keypad isn't working. There is a dial tone on the handset, and we can receive faxes, but no buttons are working.

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Chuck it

Posted on Jan 08, 2008


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Posted on Jan 02, 2017


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(NOTE: This procedure will erase all previous memory. So print out your lists etc before beginning.)

Press the MENU button. Enter #9000 from keypad. Then enter *550 from keypad. Then press the START button. Then press the MENU button again.

Now unplug the power cord for at least 10 seconds.

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After static shock, keypad on fax machine is not working...everything else ok

Most office machines are properly grounded and don't suffer from static problems as severe as this. The machine is not repairable. Before you replace the machine, make sure that your electrical outlets are properly grounded. Then buy a line conditioner that will protect against this.

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