Question about Hotpoint Ultima WF860 Front Load Washer

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Hotpoint WD860 Once again my Hotpoint has taken to displaying F13 - obviously something to do with the drying cycle, as although it's going through the motions it doesn't heat up at all.  It's out of warranty so Hotpoint want a £90 call out fee up front (which they will refund if the fault is the same as last time).  Of the seven previous call outs most were drying related and I've had a number of new thermistors, even a new drying fan fitted.  I've also experienced the smoke as a result of the drying chamber getting clogged up.  All in all this machine has been a disaster and I will never buy another Hotpoint again.  Is there anything I can do to resolve this myself as I really don't want to donate another £90 to Hotpoint?

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  • Anonymous Jan 06, 2008

    Got a WD860 also and exactly the same problems but Hotpoint wont refund the call out even tho its shot to pieces again (3rd time). Same parts same problem always within 12 months and sod all responsibility. Quite frankly not fit for purpose and if I could afford to take it to tip I would. As it is I will source the parts myself (approx £35) and change them myself. Motto...... Dont buy cheap cause you get cheap!

  • Anonymous Jan 06, 2008

    Replace fanblade( 1604817) T/Stat (1605160) two off and fan motor (1604800). Sounds extreme but costs about £36 and easy to fit.

    Hotpoint wont refund callout charge even tho mine had same fault 3 times all within 12 months of each other. Their engineer basically said the parts dont last and arent fit for purpose really. Motto... Spend more in the first place. Lesson learnt here anyway.

  • Anonymous Feb 10, 2008

    same machine error code f13 what does this mean ?

  • Anonymous Jun 16, 2008

    Dame error F13

  • Skeeto Jul 30, 2008

    Its weird how this F13 error comes up just as it falls out of warranty ! I have had my washer now for just over the 12month warranty period and just now i have had the F13 error come up. Looking in to this on a lot of forums i have found that its just after the 12month warranty. Surely Hotpoint must know about this and should fix them free of charge cause its a design fault !

    Any ideas on how to get this done on the cheap ?

  • Brum45 Oct 09, 2008

    The fault warning F-13 indicates that the dryer is not drying.

    I have same problem, the problem is that the heater fan is held on to the motor shaft with a brass Collete, the motor shaft is steel and therefore the brass collete will expand more than the motor shaft, so the fan starts to move and and friction dose the damage.

    The thermostat that protects the heater from catching fire is a one shot device and therefore needs replacing too.

  • Anonymous Oct 17, 2008

    I had exactly the same problem as you describe.
    I was able to fix this myself, it took about 2 hours, because it was unfamiliar and annoyingly fiddley! I bought the parts - two thermostats for £10 from a 'local' repair shop. From what I’ve read the rule seems to be replace both thermostats to be safe. These components look rather like cylindrical bits of plastic wearing tin hats but one is twice the size of the other, the larger being about 2 cm in diameter, and they DON'T look identical. The part numbers (for my WD860) are: HPT 1605 160 and HPT 1604 802.

    1. You’ll need to use a combination of finesse and brut force to get the lid off of the machine. It is secured by two screws at the rear but has troublesome plastic hooks inside, half way down either side, that stop the lid from riding up at the front. The process is to remove the screws and then pull back and up to ‘unhook’ the internal brittle plastic hooks. I found this scary and difficult, cracking sounds were off putting and I did break to tips of the plastic hooks a little but they still seem to work ok. Be careful and wiggle it gently from side to side is the only advice I can offer.
    2. Once inside it gets a bit easier. You should be able to see a metal snail-shaped object bolted to the top of the drum with various electrical connections – this is the dryer and within it are the two thermostats. What you’ve got to do is remove/unplug all the electrical connections from the top dryer, of course, make a diagram first as you’ll need to put them all back after. You then need to unbolt/unscrew the top half of the dryer and remove this from the machine – this is another fiddley bit and I was lucky again here to have a very small ratchet socket set which made the hard to get to bolts/screws accessible. Note: some of the screws are the Torx type (imagine a more complex Phillips’s type screw). You’ll need to have a Torx type screw driver head that’ll fit the small socket tool to undo these.
    3. Once the top of the dryer unit is off, you just need to remove the thermostats – one is fixed in by screws on the outside of the dryer top and the other is fixed in by screws on the inside. Screw in the replacement thermostats, then clean off the fluff and burnt fluff from both halves of the dryer and you’re there – put the machine back together.

    I did this over a year ago and haven't had trouble since. Mine went just out of warranty too - what a surprise!
    Hope this helps….

  • 1royp
    1royp Dec 18, 2008

    I have same problem with my machine though not showing F12 fault code. Kept on tripping out main RCD. Disconnected live to dryer element and machine works OK now, just no dryer. Will look at fixing after chrismas, but as for buying a Bosch don't waste your money. You'll only get better quality by buying a Miele, but that will cost you!!!!!!!

  • clio_693 Jan 10, 2009

    i have the same problem, i have had the wd860 for just over 2years and it has been repaired about 15 times! 12 times it has been the dryer problem, i only had it fixed a month ago and it has done it again, the engineer said that it is a common fault, the dryer fan works loose and falls off causing the fluff that gets stuck in the fan compartment to catch fire and because the cooling fan has stopped working it then blows the eliment because it over heats. he joked last time and said see you again soon, lets hope it lasts over christmas, and it did just.

  • newol Jan 23, 2009

    This machine is utter garbage - more F13 than the US Air Force, noisier than night-bombing raids and the filters keep clogging up leaving the clothes dirtier than when they went in. This may be the least fit-for-purpose product ever built!



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I thought that when you purchase an electrical item you are covered under the 'SALES OF GOODS ACT'., for at least five years.

If an item is continually breaking down, does that mean it has an inherant fault?

Posted on Jan 21, 2008

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For the error F13 for Hotpoint washing machine dishwasher, I read about the solution of using thermostat as "Oct 17 2008" comment suggested. I must say that I only replaced the thermostat HPT1605160 as I was told this is the one more likely to fail and I did and now it works fine. Only I have to add that the fan shaft was rubbing the shell so I had to adjust it as it was a bit de-ajusted. It took me two hours of work and 5 pounds. Thanks for the advice. Jaime

Posted on Apr 26, 2010

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My washing machine WD 860 has 'stuck' with the error code F12.
what does error code F12 mean? any idea how to by pass it open the door?

Posted on Oct 31, 2008

Hi my hotpoint washing machine flashing f11 which according to book means hotfill blocked how can this be when its cold fill only
also all lghts flashingcant set a programme or empty water can u help thanks

Posted on Feb 20, 2008

Thanks to all for your various comments. I've fitted a new thermostat today. Initially all seemed well - the drying chamber heated up and hot air got into the drum. However, it almost seemed to get too hot and after I'd switched the machine off - to check everything was ok - and switched back on again, it wouldn't heat up. So, I'm now wondering if I've reconnected the various wires correctly (or not), or if it wasn't the thermostat after all. Whilst I'm obviously not remotely technically minded, all I can say re the various connections is I thought I'd put everything back as it should be - I was confident about this given that it only involved disconnecting and reconnecting a small number of wires, and I did this in such a fashion that I didn't have to force wires into positions they previously hadn't been in. Any advice?

Posted on Jan 15, 2008


Posted on Dec 19, 2007

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Well it can only two things, element or stats,easy to do.

Posted on Nov 30, 2007

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