Question about Mitel 5220 IP Phone

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Message LED keeps flashing even if there are no more messages.

We have roughly 30 Mitel 5212 phones and many of them the message light is flashing and if you listen to the message then there is nothing. Can someone help as the South-African agengent is not giving any joy.

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  • mitelnovice Feb 12, 2008

    Have a Mitel 5220 with a flashing message alert but there is no message. The phone is not part of the ACD. Im sure there is a key combination that will clear it but cannot remember what it is.



    Can anyone help

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Is the phone in a ACD? I'm guessing it also has a broken dial tone? We had this problem and found that the phone was part of an ACD but wasn't logged in, causing a call forward to kick in. We had to dial *81 on the phone to clear the phone settings (it will be different for you no doubt so check the Feature Access Code Assignment.

Failing this, I would suggest you take the persons telephone line out of the system entirely, clear voicemail, clear the extension number and clear its IP registration etc and then start afresh; this has worked for us in the past too.

Best of luck!

Posted on Dec 13, 2007

  • prestonhawes May 02, 2011

    This is activated also by a call back message, mormally cleared by pressing the message key on phone which will then give you the option to call the originating phone or cancel. Auto cancels usually after 24 hours as set in the COS field.Hope this solves issue

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