I dial *228 with a brand new and un used LG VX9800.. i choose the #1 option for the phone to be programmed... it refuses to do so.. i have been on the phone with verizon tech support 5 times.. ive hard reset it.. ive re-programmed it.. ive taken it to the verizon store for a software upgrade.. still it is not able to be programmed via *228
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It is probably not your phone but your carrier. Contact them and complain!!
Sometime updating the "roaming feature" will help.
Here is the info for Verizon, but many other carriers are similar:
Hope this helps. J
Updating Preferred Roaming List(PRL)
Verizon Wireless is constantly advancing its roaming technology to provide you with superior roaming capabilities. By updating your PRL every few weeks, you can be sure you have access to our enhancements. As a result you may experience:
Longer battery life
Fewer dropped or blocked calls
Clear, crisp connections in more areas across the United States
Ability to connect to the digital network in more parts of the country
Instructions for updating your PRL:
Power on your phone within any Verizon Wireless digital service area.
Dial *228 and then press SEND (this call is airtime free).
When prompted, press option 2 to update your phone's roaming capabilities
(the update may take up to 2 minutes).
Once completed, a confirmation message will appear to inform you that your phone has been re-programmed with the new PRL.
Dial *228 and push "Send" to complete the call to the activation service. A screen will appear over the call timer that says "Programming in Progress..." and you should hear a voice recording say, "Welcome to Verizon Wireless Over-The-Air Programming."
Press 1 for initial programming. This option is used if the phone has been deactivated or is being activated for the first time.
Press 2 to update roaming information and to download a free software upgrade to enable better roaming coverage. Pressing 2 and choosing this option will assign your phone to another tower that should enable better reception, especially when roaming
Have you ever received a phone from a relative, friend or just upgraded to a new phone and don't have the time or patience to call into a call center for support with activating the device or updating the PRL (Preferred Roaming List)? We all know the hold times can be long, the representatives may not be as helpful as we would like them to be or of course the wrong line gets changed causing a previously working phone to stop working (we all love that). And of course a simple 5-10 minute call has now turned into a 30 minute call (as if you had no plans to go to dinner or watch some T.V.). Well here are steps you can follow to program, update your PRL or process an ESN change with your new or new to you VZW (Verizon Wireless) phone. If the device you acquired is brand new or new to you and the ESN (Electronic Serial Number) has not been changed on the MDN (your phone number) you simply need to power off the old phone and on the new phone dial *228 and select option 3 when prompted. This option processes the ESN change automatically, programs the number into the phone and updates the PRL.
If the ESN change has already been processed you simply need to dial *228 and select option 1 to program your phone.
Lastly if you just need to update the PRL then dial *228 and select option 2. The PRL (Preferred Roaming List) update will ensure your phone is roaming on the tower that provides the best signal, potentially enhancing your service.
That's it! You are now ready to use your new phone!
I've been having the same problem. I decided to muck around in the advanced settings and see if anything would help. I seem to have found something that does.
Flip open the phone and hit the ok button to bring up the menu. Hit 0, then 000000. Once in the menu, go down to option 6, H/W Test. In there, choose the first option. You'll get an error message. Hit ok to go back to the menu. Next, choose the second option and choose "Online" instead of "FTM". Your phone should reboot. If it doesn't, hit end and try to exit out of the menu.
After I did this, I was able to sync with the network, so I immediately programmed the phone again, rebooted, and then updated roaming as well, just in case. It seems to be working so far, but I don't know if or how long it will last.
I hope this works and I hope it helps you guys also!
If you're with Verizon, you can simply dial *228, and choose option 1 when prompted. If *228 does not work, contact Verizon Wireless Customer Service from a different phone besides your cell phone at (800) 922-0204 and they can assist you with manually programming your handset.
LG VX 8300 Reset Lock Code To DefaultIf you have your phone serviced with Verizon this should work. Dial *228 then push send. You will get 3 options to choose from. 1. To program your phone. 2. To update your roaming capabilities. Can't remember 3rd option. If you choose 1st option, program your phone you will be told to hold while your phone is being programmed. When finished your phone should turn off then on again itself. Your lock code is then set to default. (last 4 digits of phone #)
Try dialing *228 to update your roaming preferences. It should connect to verizon's automated roaming update service.
Unfortunately, it won't normally update if you are not already on a Verizon tower. If *228 will not connect, also try *22804, which attempts to push it through to the nearest Verizon tower, or *22890.
If you do get through, it will give you a welcome message, and ask you to select option 1 to reprogram, or option 2 to update roaming preferences. You will need to select option 2.
If you do not get through, unfortunately you will have to stop by a Verizon Wireless Corporate owned store and speak with their tech department. They will be able to tell you if you have the latest PRL (preferred roaming list) and also check to see if you have the latest firmware (which could be part of the issue). They will have the tools to manually reprogram the roaming listing in the phone.