Question about Brother MFC-5440CN All-In-One InkJet Printer

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Can not send Fax

Phone Line OK

Tom

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You may find an answer here:

http://welcome.solutions.brother.com/bsc/public/eu/gb/en/faq/faq_list.html?reg=eu&c=gb&lang=en&prod=mfc5440cn_all&Cat=12

In case you still have problema call brother hotline of your country.

Posted on Nov 30, 2007

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1 Answer

ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

Fax machine not sending documents


A) Run the fax test on the printer itself to see if it's connected properly and has an active phone line.. HP All-in-one printers still make a dial tone sound even if they aren't connected to a phone line. To run the test 1)..Press the SETUP button. Press the down arrow button until "Tools" is highlighted then pres OK. 2) Press down arrow key again and select "Run Fax test" The printer will then print out the results. It will tell you if anything fails. If it does, the correct the problem it mentions. IF everything passes, then the problem is likely your cable phone line which is a "Digital" and Fax machines still use an analog signal. Here is what you can try to overcome the deficiencies in a cable phone system. 1) Set your fax speed to Medium 2) Turn your ECM (Error correction mode) OFF
To set your fax speed, Press the SETUP button again.. Press your down arrow again until you find "Advanced Fax Settings" and the press OK.. arrow down until you find "Fax Speed" and hit OK. Then choose Medium (14,400) and press OK This will take you to your previous menu (Advanced Fax setings).. Find "ECM Choose OK again.. Then choose OFF and press OK. Press the X button on your printer's control panel and then Retry your fax.. Hope this helps

Jul 21, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

HP j3608 Can not get fax to answer on combined phone line with fax I have set for FAX & single ring any ideas?


If you have checked the programming to make it Auto Answer and have the Ring set to one then it may not be connected to the phone line. Does it send OK? If it does not send then it may not be connected to the phone line. Check the plugs on the phone wire and the sockets on the machine and in the wall to see if the connectors are straight.

Another question, what type of phone line do you use? If you have a digital phone system your fax may not work on the line you have in the office. It requires an analog POTs (Plain Old Phone) line.

Jul 14, 2010 | HP Office Equipment & Supplies

1 Answer

Someone is sending us 1600 sheets how do we cancel this - have tried turning it off but still continues...


It is not normal for someone to send 1600 sheets via Fax.
Unplug the fax/phone line from the fax machine...verify that your fax is ok by just making a copy on it without the line plugged in...then report the problem to your local phone company.

May 25, 2010 | Philips Office Equipment & Supplies

1 Answer

I have Linksys modem no AM300.I try and send a fax and it will not go through Error report "NO Answer" BUT I know fax machine on other end is ok.Internet is ok.Can you help John


Even though you have internet, have you connected a phone line? Most fax machines/software rely on the phone line. I don't know how you are sending a fax. If you are sending a fax directly from an all-in-one, you'll need to connect the phone line to the back of that device. If you're sending a fax using a program on the computer, you'll need to connect the phone to the back of the computer.

You can temporarily disconnect your land-line phone and connect it to the all-in-one or computer. Just remember to reconnect it when you are done so you can receive phone calls.

I hope this helps!

Sep 07, 2009 | Linksys Computers & Internet

1 Answer

Brother 4100 - can't send fax's - get busy notice


unplug machine, press and hold the "stop/clear" key and while holding key down, plug machine back in and continue to hold the button for 5 seconds. that should take care of problem.

hth,
razors

Jun 30, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Our Epson Sylus CX9400Fax Series is not receiving or sending faxes. We have already done the phone call to India thing for 90 minutes. All settings were changed and tested. They are now back to factory...


Ok, here's a check list for you.
SENDING

Check the following:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • Make sure that your recipient's fax machine is turned on and working.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication, then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.



RECEIVING


Try the following if you can't receive a fax:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • To receive faxes automatically, make sure the Auto Answer light is turned on. To turn it on, press the Auto Answer/Space button.

    cp_display_142_er.gif



  • Make sure paper is loaded.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.

Mar 03, 2009 | Epson Stylus CX9400 Photo Printer

2 Answers

Fax machine stoped receiveing fax


First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)

Jul 30, 2008 | Brother MFC-7820N All-In-One Laser Printer

1 Answer

FAX NOT RECEIVING


no faxes coming in - the phone line is ok--

Apr 10, 2008 | Toshiba e-STUDIO 50F Plain Paper Laser Fax

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