Question about Creative Labs Zen Touch MP3 Player

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Help. computer does not recognize my player

When I connect my zen M to my computer, the computer does not recognize the player.

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  • han85 Nov 30, 2007

    I bought my zen from ebay but no mention of faulty. I have plugged into my comp using the usb and its flashin up that new hardware is detected but when i try to pick it up so i can do something with it, its not working.

  • Anonymous Dec 06, 2007

    use vista creative zen not compatable would i need to upgrade fimware

  • erwinmanzano Jun 27, 2008

    computer does not recognize my player,.



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Install the driver cd of your mp3 player

Posted on Nov 30, 2007


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I have had my creative zen for a couple of years, but haven't used it in a while. I plugged it into my computer and it doesn't recognize it any more. It says creative zen is not connected. what do I need...

First, reset the music player by pressing and holding the Reset button for 30 seconds.
After resetting the player, connect it to the Computer and restart the Computer to check if it's recognized.

If the Computer still doesn't recognize the music player then open the Device Manager by pressing the "Windows logo key+R key" simultaneously and typing devmgmt.msc in the Run dialog box and clicking OK. In the Device Manager, check if there is any exclamation mark visible, if there is any then right click on it and uninstall it. After uninstalling all the devices with exclamation mark, restart the Computer with the player remain connected to the Computer.

This will make the Computer recognize the player.

Nov 25, 2009 | Creative Labs Zen V MP3 Player

1 Answer

Computer won't recognize zen when it's connected


please tell the model it could help solving the problems.

for us to download the specific drivers of the model.


May 22, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

The computer will not recognize it is connected

Just install the software that came with your zen (If you got it)

May 29, 2009 | Creative Labs Zen Micro MP3 Player

2 Answers

Zen v plus not recognized by media explorer

uninstall the driver and reinstall it by plugging the player back in.

Mar 28, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My computer won't recognize my zen player and that it's attatched

I had the same problem. I took all my router ports off and connected just my creative vision and it worked. System was over loaded.

Mar 12, 2009 | Creative Labs Zen V MP3 Player

1 Answer

Computer not recognizing SD card as external storage/Creative Zen

Try going to the memory card option on the main menu, then go to 'Removable Storage', then the Zen should either tell you to connect a USB cord or insert a memory card. Try it, if not I dont know.

Jan 02, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Zen vision:M will not connect

You'll need to install the Creative Labs software. Put the CD in your computer and install it.

Jul 04, 2008 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

Getting out of recovery mode

The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Jul 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

3 Answers

Creative Firmware Upgrade Does Not Recognize Zen Micro

I had this same problem and almost threw out the Zen.

The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall BOTH WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs.

BOTH must be uninstalled before the firmware updater will recognize your Zen.

Now I'm back to using my Zen. It's all good.

Dec 13, 2007 | Creative Labs Zen Micro MP3 Player

2 Answers

Pc not recognizing zen

Does the firmware update recognize it?

Jun 14, 2007 | Creative Labs ZEN Vision:M Digital Media...

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