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HP/Compaq NX9500 video problem

PC boots in safe mode but when I try to run in regular mode i have no video unless I change to 640x480. Any ideas? I don't think it is the video adapter or i wouldn't be able to run in 640x480 right?

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  • serenity621 Oct 27, 2008

    I also have an nx9500. I think it's the onboard graphic card that is bad. If I connect an external monitor to it, it still doesn't work. I changed the video to a windows vga driver and it still doesn't work. I purchased some remote control software and I can then see and control it from another computer. Sometimes, if I just let the computer sit for hours or even a day or two, I walk in the room and the laptop display is visible. This laptop cost me over $2,000 and I'm not willing to let it just be an expensive doorstop.



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You are right, it doesn't necessarily sound like a hardware issue. More the likely you are looking at 2 scenarios:

1. You have a corrupt video driver. The Video BIOS on the NVIDIA GeForce FX Go5700 ( the video card that you have in the computer) has a default configuration of 640x480 so it doesn't necessary need a driver to function. simply try reinstalling the driver either from the driver recovery cd you received with the system or go to HP.com's driver and downloads page to get the latest. If you can't find it there, this system was also sold as a Pavilion ZD7000 series notebook, try looking under the products downloads.

2. A resolution has been chosen that the monitor doesn't support. This option is unlikely as XP by default will hide unsupported resolutions. Reinstalling the driver would correct this at the same time or right click on the desktop/properties/settings tab/monitor tab and ensure that "hide modes that this monitor can't display" is checked, apply it then try to change the resolution again, if this doesn't work then you're back to step one. Hope this helps!

Posted on Nov 30, 2007

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