Question about Acer Aspire 5610-4648 Notebook

7 Answers

Crystal eye webcam

Hi, when I try to run my webcam program it says a problem has caused the program to stop working correctly and windows close the program and will notify me if there is a solution available. This is the fist time I have tried to use it and I haven't touched any setting

Posted by on

  • 16 more comments 
  • Anonymous Dec 01, 2007

    Thoyn's crystal eye webcam problem

  • Anonymous Dec 17, 2007

    Same thing Same story

  • jdcd7406 Dec 29, 2007

    its not working when i click on it

  • Anonymous Dec 29, 2007

    Exact same issue. I just got it for x-mas and it worked once and not again after that. I keep getting the same message as noted by the other user.

  • FH-Laptop Dec 30, 2007

    Unable to run the Crystal Eye Webcam program. I worked briefly when we first got the computer, but now it closes and says there is a problem.

  • Anonymous Jan 01, 2008

    same problem - worked once - tried uninstall and reinstall of driver and application software - same problem - i do not have a fix.

  • Hsd0515 Jan 01, 2008

    Acer Aspire 5520-5912 Notebook A problem has caused the program to stop working correctly. Windows will close the program and notify me if a solution is available.

  • 1cheesehead Jan 02, 2008

    Mine worked four or five times the first day. But no longer. I even went back to a restore point from day 1. Still no luck. ACER please HELP!!!

  • Anonymous Jan 09, 2008

    a problem caused the program to stop working correctly windows will close the program and notify you if a solution is available

  • Anonymous Jan 13, 2008

    I had the same problem with my Acer Aspire 5520 and I moved my pictures into documents folder and it fixed my webcam issues.

  • zosia Jan 25, 2008

    I have an Acer notebook 7520 (ONE WEEK OLD) and have the same problem. The solution indicated works although it is weird and impractical!

  • jambo1874 Feb 06, 2008

    I have a Apire 5520 and again my crystal eye web cam did not work, but as soon as i moved my pictures into a documents file, it works fine, i can't believe that the simple solution to make you webcam work is to move your pictures.

  • Anonymous Mar 14, 2008

    Same problem as many others - just simply hasn't worked at all since I got the TravelMate 6492 last week... Please supply a permanent solution ASAP, as the ability to Skype overseas family is ruined! Have attempted to re-load drivers & utilities (Acer & Bison) without any luck.

  • melety Mar 22, 2008

    my crystal eye webcam,says that it is not available,it came with my lap top what can i do to get it back?

  • tlsst Mar 31, 2008

    I have the same problem and the computer says the same thing

  • Majozi May 01, 2008

    Ever since I bought the travelmate 6492 the webcam has never took any video and the only thing I can do is take picture with a webcam

  • Anonymous Nov 22, 2008

    how instal my web cam to see my friend on yahoo or skipe

  • Anonymous Apr 30, 2009




7 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

When i go on yahoo messenger and try to view my acer crystal eye it saying error not connected it a built-in cam what going on you think

Posted on Oct 02, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer


Posted on May 02, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have a acer traqvelmate 7320, and i was not able to get the ale cer cam to work eather, UNTIL i unistalled the the hole pack, and ONLY installed teh diver for the cam.

Select webcam BISON DRIVER. and install it, and reboot your computer


Posted on Apr 12, 2008

HOLY ! After trying everything from downloading new drivers, to defragmenting, I was ready to give up on my acer crystal eye web cam. With nothing left to loose I tried the easy approach and simply moved my pictures into my documents folder- IT WORKED ! what the heck??? :)

Posted on Apr 07, 2008

How do you get The Crystal Eye Webcam to where you can see and hear other people?


Posted on Mar 11, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have
an acer 5520, and my webcam also stopped working. I tried everything to sort the problem with no success. I then removed all photographs from the 'pictures' directory and moved them into 'documents'. I could not believe it, the web cam started working again. As soon as any photographs are put into 'pictures' it stops working again. It seems too simple I know, but it works. Try it. My guess is that because the camera takes pictures it ties into the picture folder. When you add any of your own to the folder something beomes corrupt. WEIRD..

Posted on Jan 02, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 383 Answers

The most common solution is to remove or disable the hardware from device manager ,restart the computer and and reinstall or enable the driver(auto or from software support disc-depending by brand)

Posted on Dec 02, 2007

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Crystal eye webcam stopped working

click startt right click on computer select properties device manager scroll to image devices if you se a yellow question or exclamation or a red X the driver will need to be updated right click to update driver

hope this helps

Aug 06, 2012 | Computers & Internet

4 Answers

How do i turn on the webcam on my laptop?

Hello jenna_foster,

If you don't have a crystal eye webcam shortcut on your desktop then do the following:

•Click Start (lower left-hand of screen)
•Select Run
•Copy and paste this in the Run window (include quotation marks):
"C:\Program Files\ACER Crystal Eye webcam\Acer Crystal Eye webcam.exe"
•Click ok

The Crystal Eye webcam will become activated

Have a great day,

Feb 10, 2010 | Acer Aspire AS5520-5537 Notebook

1 Answer

Crystal eye webcam

did you downgrade from vista
the cam will need to be setup with yahoo and msn
if your having problems installing the cam then try
some vista programs will not work with xp and the same with some xp programs will not work with vista
so let me know if cam is downloaded and you just need setup on msn and yahoo

Dec 06, 2008 | Acer Aspire 5520-5908 Notebook

1 Answer

Acer crystal eye webcam

Try taking all your pictures from Windows "my pictures" folder and move them somewhere else. I moved them to another folder and just called it Photos. And all of the sudden my camera worked... I have no idea why!
Hope this helps

Mar 23, 2008 | Acer Aspire 5500 5570-2609 Laptop

4 Answers

Crystal eye webcam

try to repair software or give to any technician who is near you so that he can repair the software of your laptop

Mar 23, 2008 | Acer Aspire 5500 5570-2609 Laptop

1 Answer

Crystal eye webcam

Open control panel look in scanners and cameras if the camera is listed in there click on it - if it opens a preview picture and works then either you have the wrong software - it is corrupted or there is a conflict.

Mar 14, 2008 | Acer TravelMate 2300 Notebook

1 Answer

Crystal eye webcam

Is it windows Xp? If then pleasecheck the device manager go to control panel administrative tools and then choose computer management and click on device manager and see if its showing yelllow mark for your webcam or details unknown for hardware.

If you find these things then please reinstall the driver by drivers utility cd .

Please let me know if you still find problem


Feb 13, 2008 | Acer Aspire 5610-4648 Notebook

1 Answer

Crystal eye webcam

sounds to me like there are other issues with your windows operating system. run a full diagnostic with norton system works to correct the problem, if it doesnt fix it, then i suggest you return the webcam and get something better :D

Jan 07, 2008 | Acer Aspire 5630 Notebook

5 Answers

Crystal eye webcam

There is a utility bar that you can install that lets you change the default application folder:

** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that
folder to another folder and restart Orbicam program.

If that does not work then do this:

Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will
"Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say
extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the
right side of the screen, then look for Bison driver or (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) you have then click a phrase that has something like "Install now", follow on screen instructions. Then repeat steps above and instead of driver choose Bison (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) Utility

Dec 17, 2007 | Acer Aspire 5100 Notebook

Not finding what you are looking for?
Acer Aspire 5610-4648 Notebook Logo

226 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18426 Answers

Mohammed Ebrahim M
Mohammed Ebrahim M

Level 3 Expert

645 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides