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Is your device's memory almost full, check it out and erase anything you don't want, don't need, or just don't use anymore. I had a similar issue and low memory was causing it, nearly everything else was noticeably faster too!
Use your memory card to store your text messages & your contacts. They are using your Phone Memory. Also you can delete some unwanted Screensavers,sample pics & unwanted phone ringtones.
Has it worked in the past? if it has worked in the past, there is problem no more room on the game. If she plays one game and saves it, it uses up the memory. If she plays ALOT of games that uses alot of memory. You must remember that when these people make these illeagle games, they aren't thinking if they will have enough memory on it or not. So most likely the game is full because it was only made to have ONE game on it not FIFTY. The best way to fix it, is to reset the game is you could, if you can't reset it, then there isn't much you can do except go out and buy the real versions from NINTENDO. Sorry.
i would recommend that you use the device to format it...inside the device under setting there should be a format option..use that option and see what happen
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