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Posted on Aug 13, 2009
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Microwave exploded inside right wall exploded and caught fire on model jes1290ml01 GE won't replace without receipt a gift

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woobie dog

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  • Master 1,273 Answers
  • Posted on Aug 13, 2009
woobie dog
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Joined: Jul 05, 2009
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That bugs me to no end. Call GE back, and ask for that person's manager. If they give you no joy, ask for the next person in the chain of command, until you get it replaced. Microwaves don't just explode. They should make it right. Most larger companies like GE have a consumer advocate. Ask for one of these. They can "cut out the middlemen" and get action on this issue.
Go get 'em! --W/D--

  • drandrewmill Aug 05, 2010

    I have sparking from the waveguide cover of my two-year-old GE convection oven/microwave model JES1290ML01. I called the GE Answer Center at 1-800-626-2005, obtained a case number, and was transferred to Consumer Relations. After a five-minute wait on hold and some persistence with the operator, the operator determined that my microwave is eligible for a no-cost diagnostic visit by a local technician, apparently because the oven cost more than $200. We'll see if there are any repair costs.

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Related Questions:

0helpful
2answers

While baking a sweet potato, the potato exploded and caught on fire. The microwave no longer works.a fire bro

I haven't heard of such a thing. You must have cooked it until there was no moisture left in the potato. That would also account for the failure of the oven. It would be the same as no load in the oven.
A thermal protect part is your current problem.
0helpful
1answer

Sharp Carousel microwave - 1200 watts - Model R530EKT - caught on fire while using

you must carefully and read your instr. manual if some material inside the microwave can be produce fire. Otherwise the microwave can be old and the electronic component deterioring and cause exploding.Some time the material inside from the microwaves, is corroded, and the irradiation can be produce Fire. Tes the indication given.

God bless you
0helpful
1answer

Put a potato in microwave it caught on fire dish broke no power to the microwave...did I kill it for good or is there a reset button on it...the microwave in build into my cabinets back of microwave is...

When cooking a potato in the microwave Without puncturing it with a fork... it definitively EXPLODS braking the CAROUSSEL PLATEAU and probably damaging some delicate electronics inside, (you have to pearce the potato with a fork to let steem out when cooking) if you are lucky it could be just a blown fuse inside, have it checked by a proffessional (there is normally no reset for a microwave oven exception maiby for the control panel)

Good luck!
0helpful
1answer

Will not power up

Chances are the magnetron overheated and the thermal cutout / thermal fuse / thermostat (whichever is used in your model) that monitors the magnetron's temperature has failed.

There should be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, & testing.

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At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Accessing some parts may require you to pull the oven from the wall and remove the cover.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.


You can download GE owner's manuals and installation instructions here.


You can find links to helpful exploded view diagrams and part ordering help here.


I'd recommend that your bookmark this link to your favorites.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
0helpful
1answer

My microwave does alot of sparking around the small pad inside the microwave on right side . model # jes1290ml01

Hi,
Here is a tip that will help you to figure out what is wrong with yourMicrowave Oven....

Microwave Oven Basic Troubleshooting Tips

heatman101
t
0helpful
1answer

Burned inside of microwave

This is the the stirrer cover, and it provides important protection for the magnetron and must be replaced.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
0helpful
1answer
1helpful
1answer

Model Jvm1440wh01

There should be a flame sensor (aka oven thermal cutout or TCO) located on the top left side or corner of the chassis.

You will have to remove the outer cover to find it.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.
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