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Re: Top Paper Feed Won't Work
Like a worn running shoes, the paper feed roller of the Automatic Document Feeder (ADF) have lost it's traction and has to be replaced or cleaned. Paper just slids and doesn't picked up properly without that little push. Professional servicers use a cleaner specifically designed for rubber rollers. However, YOU CAN get extra miles on it by dabbing a Q-tip in warm water and cleaning the paper feed roller on the ADF. Like all eletrical devices, the unit has to be turned off and unplugged before working on it. Take all precationary measures and goodluck.
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Try cleaning the media rollers with 409 solution. The media feed rollers
become dirty after a certain amount of prints. The toner is a wax based
toner so excess wax gets on them after a while. Dirty media feed
rollers can also cause image shifting problems. I hope this helps you.
Try putting Isopropyl alcohol on the feed rollers. These rollers become hard and smooth with time and cause all sorts of paper feed problems. You can find isopropyl alcohol at any drug store(it is rubbing alcohol).
I have taken a piece of cardboard, like the ones you get with a new shirt, size it to 8.5 x 11, and tell the printer to print a test page. hand feed the cardboard thru, and most times it will clean out the residual paper pieces stuck in the internal rollers. I have used this method several times and was successful 99% of the time. It isn't rocket science, but It may work. You will probably have to push the cardboard thru, but do not force it to much. It will not go thru easily on its own. Just a suggestion.
This happened to me one time after I pulled out a jammed paper the wrong way. I pulled it from the paper tray. Heard the sounds, it tried to grab the paper, but couldn't. It happened a long time ago, so I'm fuzzy on which part I tinkered with...but I recall that because I pulled the paper (backwards) from the tray, it flipped a lever/feeder/roller/thing and that 's why it wasn't grabbing the paper. If you look in the paper tray as the rollers go down to grab the paper, you'll see what's not working......sorry, lame solution.
remove the paper feed cartridge, open the printer up and remove all corona wires, and anything that will slide out
look to see the feed rollers and try lifting on the rollers with your fingers to take any tension off of the top roller always try to remove the paper from the feed area slowly work the paper out if you still see small piece of paper try working them out with a stiff piece of index stock
avoid damaging the rubber rollers with a sharp object and by all means do not force the feed rollers they were designed to move in one direction..towards the copy area a pair of tweezers and hemostats work very well
the fact that the paper went in sideways lends me to believe you have a fed roller problem or an obstruction
once you clear the jam cean the feed rollers with soft cloth and alcohol
If the machine sees the ADF ( auto document feeder) but does not feed the paper? Does it try to feed the paper? Does it pull the paper is a little and jam? If the machine sees the ADF and it starts to feed the paper but jams --- clean the feed rollers/ tires with rubber restorer or a high alcohol base cleaner. Also a mylar could be pulled into the paper path blocking the feeding of the paper. Take a thin piece of cardboard ( like the devider in a case of pop) and slide the cardboard about 3- 6 inches into the feed just past the feed roller. Gently pull back out and try to feed paper again. If those do not work and the machine does see the ADF, you may need switch, sensor, actuator or feed motor.
Look where you put the paper in. See if you can see inside there and see the roller that turns and picks up the paper. If you can, make a mixture of alcohol and a little dish soap. Damp a rag with it, and reach in there to clean the rollers. See if the rollers will turn manually, but be careful not to force anything. Another way to get to the whole roller, would be to start making a print, while watching the rollers. As soon as the rollers have turned half way, unplug the printer. Now you can reach the other side and clean that.
There is another way to clean the rollers. Using the alcohol mix, take a single sheet of paper, and damp one half of it with the solution. Stick the single sheet in the paper tray, and make a print, but hold on to the paper so that it doesn't feed through the machine. Do this several times, and the rollers turning against the wet paper should clean them.
Try to print again. It might take a few tries. The rollers have to turn against the paper and dry themselves off again.
If this works, then you need new rollers (cleaning them will only make them work temporarily and the problem will come more frequently until you change them).
Check the feeder roller inside the printer for any foreign substance stuck to the roller, this may cause it not to grip properly.
You can also try a few sheets at a time and make sure the paper tray is gripping the paper, but not too hard.
If this fails, the roller may be out of place somewhat, try to reposition it.
Let me know how you get on.