Question about Dell 3100cn Laser Printer

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Load tray message

My Dell 3100 keeps displaying the message Load Tray Letter. - It has paper in the tray! Can you help

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Re: load tray message

It may not be the size settings, it may be that you need to reinstall the driver software. The Best thing to do first is unhook the pritner from the computer and uninstall the printers software. Once it's uninstalled, Reboot the computer. then Reinstall the Software, inserting the pritner cable when advised to, this usually resolves the issue, If it doesnt, then there is eithe a firmware or a sensor or feeder failure. Those are best to be troubleshooted by Dell themselves.

Posted on Aug 24, 2008

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Re: load tray message

I remedied this a few times for a client...
If someone queues a print job in another size, let's say legal, instead of letter, the printer will cache that job as 1st in line until it is loaded with legal paper. I initialized the NVRAM of the printer and that took care of it every time.

Posted on Sep 29, 2008

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Re: load tray message

Paper size is incorrect (your software needs Letter not A4). Try to change format in a program that you are trying to print from.

Posted on Nov 30, 2007

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What is the problem when the display keeps on showing Tray 1 load ltr on Lexmark c500

Load ltr means to load letter size paper. If its saying try 1 load ltr - its saying that you are out of letter size paper in tray number one of your printer.

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I have a dell 926 series printer lost the booklet how do i load the paper

You posting shows a Dell 3100cn printer (laser), but you say it's a 926 (inkjet). If a 3100, pull the bottom paper cassette tray out and load the paper. Make sure the sttigs for the paper are correct, e.g. "Letter". If it's a 926, the paper goes in vertically at the top rear of the printer.

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Prints 2 pages and says to load paper

Somehow after adding paper you changed the paper size to B5. Change it back to Letter and it should resolve your problems

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Print jobs stick in prnt queue

A lot of users have no idea how to change the MS Office default from US to UK .. so they have US spellings and US paper sizes (known as 'Letter' sized) .. and (of course) any Document that started life in USA keeps it's size until some-one changes it ... since Letter size is almost the same as A4 no-one cares UNTIL they come to print it ...

I'm sure you can guess the rest :-)

Yes, the Printer is looking in it's feed tray for Letter sized paper .. yes, Letter doc's will print just fine on A4 and most printers have a setting somewhere that lets it use A4 when asked for Letter (often called "automatic A4<>Letter convert" or some such)

NB. when time permits, perhaps the unfortunate users can have their MS Office apps. set to UK mode :-)

Mar 17, 2009 | Dell Printers & Copiers

1 Answer

Paper won't pick up from the paper tray. I keep getting a load error message or paper tray message no matter how I load the paper. I get the codes "A4" and "024-964" Thanks

Check your printer for paper size and type settings. Ensure they are set to letter and plain1. Also check the program you are printing from (Word, wordperfect, etc) and ensure the paper size is correct there as well.

Feb 25, 2009 | Dell 3100cn Laser Printer

1 Answer

" Load MP Tray Letter"

Pull down the MP tray and load paper into it.

Jan 05, 2009 | Printers & Copiers

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Will not print

This usually happens when the paper tray is set to the incorrect paper size.
This printer determines what size paper is installed in it by the little "fingers" on the left side of the tray. When you adjust the paper tray, it determines how those fingers are positioned, and therefore, how the switch reads the paper size.

If the tray setting is off, even by one little click, then the machine may read the paper size as other then letter. If this happens, you send a letter size job to the printer, and it doesnt think it has letter size paper, it will tell you to put letter paper in the MPF feeder.

If the tray is definately set to letter, but the machine still thinks it does not have letter, then the tray or the switch that reads the tray is defective, but 99% of the time it is just the tray is not set correctly.

The MPF door can be open or closed 100% of the time with NO EFFECT on how the printer works.

Oct 10, 2008 | Dell W5300N Laser Printer

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Dell 3100cn Printer will not print

I had to actually change the settings in Microsoft Word to resolve this problem.

If you go to page setup > paper source > there should be lists for "first page" and "other pages".

You can set this to "as per printer settings" and hopefully it should work.


Jan 08, 2008 | Dell 3100cn Laser Printer

3 Answers

Tray 1- load plain letter


On printer check media/paper type tray 2 or 3 is plain and tray 2/3 is set for letter paper size too, via printer control panel. Also check under paper handling other options for tray 1, also on tray 2 and 3, I think there is a blue little round switch on left should be set as letter not custom.

Some paper types cannot be feed from anywhere else but tray1/bypass ie labels/laminate/card stock.

Check print driver on pc has tray 3 option installed and is not set as default to print to manual bypass/tray 1

light flashing cause printer wants paper type/size that it "thinks" it hasn't got in tray 2/3

If that dont cover back

Soulvisitor :-)

Dec 18, 2007 | HP LaserJet 4100n Printer

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