Question about SanDisk Sansa e260 MP3 Player

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Broken screen Unfortunately, the MP3 player got stuck in a closing door.  The screen was damaged.  When powered up, the screen lights up, the cracks are visible, but no menu appears.   When connected to my computer, it does update the player when connected to Rhapsody.  However, unable to do anything else with it.  Sandisk is of no help!!  They do not offer repair service or have any service centers. I have checked local electronics repair shops, but no one can help me.  Arthur

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Re: Broken screen

Call Sansa to get THEIR price. View eBay to find a reasonable price. It is definitely NOT cost-effective to repair it. Ask your local Geek Squad if they are willing - probably no - minimum $250. If you live in Philadelphia or another major metro, see if they have Mp3 repair servicemen - most places do not because the actual builders/info is in Korean, Japanese, etc, and b/c it is less expensive to replace than to repair.

Posted on May 23, 2008

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The plastic screen isn't broken, but when I turn it on, it appears as broken.

if there are no visible marks or cracks on the plastic case itself then it sounds like the LCD screen behind the plastic protective screen is cracked or damaged (especially if its been dropped, or had a lot of pressure put on it e.g. left in a pocket when sitting down, heavy object on it), if its new i would consider taking it back with the receipt for a replacement.

otherwise it will need someone with some repair skills to replace the screen.

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Broken Screen

If there isn't any display change when you attempt the access different menus and folders and especially if it doesn't light up there is a good chance that you cracked your screen (permanent damage). This does not mean that your Zen will not work, it should in fact work normally except that you will not be able to see anything. Non-touch screen audio devices work via buttons and internal programing so the screen cracking will not affect the devices ability to play music.

However if the screen is truly cracked, it will not right itself and can only be fixed by a professional, which usually means $$ for the time and the new screen. I don't know what kind of support Creative has but depending on how new your device is the problem might fall under any warranty.

Unfortunately your problem sounds rather permanent.

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Not worth it. The only way to get a replacement screen is to buy a broken m200 that has a good screen - and even then, it may not work if the LCD controller was also damaged. I have yet to see a successful screen repair on this model - YouTube has videos of people who tried.

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If the interior screen is cracked, get the player replaced. You can go to YouTube and see the videos of how other peopel have tried to repair their screens, but the methods usually fail/cause more damage.

-Tha Mp3 doctor

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1 Answer

Craked mp3 screen.

Hello paulgilby,

Cracked LCD screens are one of the most common problems experienced with MP3 players. Unfortunately such a failure is considered to be physical damage and is generally not covered by any warranty on the unit.

If you have experience repairing electronics devices you may be able to repair the device yourself. Parts are typically available from the manufacturer. The manufacturer may be able to offer repair services for you as well. However, depending on the extent of the damage it may make more economic sense to simply replace the unt.

Best Regards,
"Go Ahead. Use Us."

Jun 25, 2008 | MP3 & Digital Media Players

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Hello Metalhead92,

I am sorry to hear about your Insignia® Pilot MP3 player's cracked screen. Unfortunately cracked screens are considered to be physical damage and are not covered by the manufacturer's limited warranty nor by any Best Buy™ performance service plan or product replacement plans.

The MP3 player may still be serviceable but you would have to pay for the cost of repair. Your local Best Buy store can help you by sending the unit out for an estimate. However, my experience with these kinds of repairs is that they can often come close or exceed the cost of a comparable replacement item. It may make more economic sense to simply purchase a new MP3 player.

Best Regards,
"Go Ahead. Use Us."

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Hello chatownmike,

Sorry to hear about your MP3 player. The screen may be repairable. You will want to contact the manufacturer of your MP3 and follow their service procedure to get repair. Or, you can take the unit into a local retail electronics store that offers repair services, such as Best Buy™. Unfortunately, screen damage is considered impact damage and is not covered by any manufacturer's warranty, so you would have to pay for the repairs.

Best Regards,
"Go Ahead. Use Us."

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2 Answers

Broken Sansa e260 screen needs fixin

Broken screens, unfortunately, are not being replaced by the manufacturer. You will have to replace the player outright. If the screen ALONE is damaged, you can buy a broken version (as long as the breakage is not in the screen), and you can superglue a screen back on - note: glue can damage other parts - doesn't look pretty. The problem is that, usually, it is not JUST the screen that is broken - an internal component is damaged as well. It is not cost-effective for the Mp3 manufacturer's to repair this kind of damage, so they just offer replacements. Sorry!

-Tha Mp3 Doctor

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1 Answer

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Unfortunately you wont be able to fix the crack will have to get a new MP3 player...
Hope that help you

Please rate accordingly..

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The Reset is a tiny pinhole(unlabelled) - you must get a size #1 paperclip to fit

LCD screen that are cracked/damaged cannot be repaired - Siren will not send components

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