Question about Insignia NS-7PDVD
My dvd player will not read any disks i took it a part and cleaned it but it will still not read. dvd player will not recognize disc, and there is a faint beeping sound.
Simply put. Don't ever purchase an Insignia product ever. I Have the same problem with a product I purchased just over 3 months ago, and the Insignia Customer service rep Sandra Larraburu gave no help to me other than the following solutions.
1. Make sure all the cables are plugged in right (Are you serious Sandra?)
2. Try a different DVD (I told her in my original email that I had even been trying different DVD players, so of course that was done)
3. UnPlug it (Is this a solution?)
4. Plug it back in (O....kay)
Then she proceeded to tell me that because the manufacturer's warranty had expired after 90 days, that I was entitled to no resolve.
Note Insignia states this "All of us here at Insignia strive to provide the best quality products
great customer care experience"
If that is the sign of a company striving, I've learned my lesson.
No Insignia for me again.
Posted on Feb 05, 2008
Most of these issues sound like the drive head is out of alignment. This is not an easy fix sicne it requires taking the player apart and calibrating the tilt of the motor and the distance of the focus for the laser.
One easy way to tell if it's a calibration issue or a bad motor is to use a pen to hold down the "door closed" button with a disc in the drive and see if it spins up. If it doesn't spin up, then you'll need a new drive motor. Most computer DVD ROM drives will use a similar motor and can be parted out for what you need.
Posted on Apr 17, 2008
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