Simply put. Don't ever purchase an Insignia product ever. I Have the same problem with a product I purchased just over 3 months ago, and the Insignia Customer service rep Sandra Larraburu gave no help to me other than the following solutions.
1. Make sure all the cables are plugged in right (Are you serious Sandra?)
2. Try a different DVD (I told her in my original email that I had even been trying different DVD players, so of course that was done)
3. UnPlug it (Is this a solution?)
4. Plug it back in (O....kay)
Then she proceeded to tell me that because the manufacturer's warranty had expired after 90 days, that I was entitled to no resolve.
Note Insignia states this "All of us here at Insignia strive to provide the best quality products and a great customer care experience"
If that is the sign of a company striving, I've learned my lesson.
No Insignia for me again.
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Re: how to fix a insagnia dvd player
Most of these issues sound like the drive head is out of alignment. This is not an easy fix sicne it requires taking the player apart and calibrating the tilt of the motor and the distance of the focus for the laser.
One easy way to tell if it's a calibration issue or a bad motor is to use a pen to hold down the "door closed" button with a disc in the drive and see if it spins up. If it doesn't spin up, then you'll need a new drive motor. Most computer DVD ROM drives will use a similar motor and can be parted out for what you need.
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Make sure you have a non home made DVD. Some DVD players will not play DVD'S in certain formats.
If you have a normal DVD in the DVD player and are getting "NO Disk" then there is a real good possibility the lens is just so dirty that it is not recognizing your DVD at all. This happens a lot to all disk players that are neglected from the cleaning process. Get a disk player cleaner and run it through a few times until the disk is read again. Sometimes the lens is so dirty you have to try a few times just to get the cleaner disk itself to play just to do the actual cleaning. Make sure to run that cleaner disk through once a week. These disk cleaners "sweep" the lens and work well. You can get one at your local Best Buy for $8usd.
The last thing it could be is that somehow the lens has come out of alignment. Just a millimeter out of alignment is all it takes to not be able to read a disk and DVD players get bumped and knocked off the shelf easy. So this can happen often especially with the more smaller travel DVD player.
When a DVD goes into DVD player it has to spin it and read it. If your DVD player is not reading the disk. The disk could be dirty. The DVD player might need to be cleaned. You could be trying to play a PAL disk on a NTSC player or Visa Versa. or the region coding might be wrong. Try playing a clean disk that you have played in it before. That might tell you if you need to clean the DVD player.
If all DVD's you try act the same, I would clean the read head. If that doesn't work, then drive needs to be serviced. Hopefully nobody smked cigarettes near the unit as that coats the optics. Clean the read head VERY carefully with a Q tip and 99% isoprophyl alcohol. Ensure that no fibers get stuck around the read head... it is VERY fragile.
If only one disk won't finish loading, then the disk itself is probably bad and the drive is OK.
Try checking the scan and pickup heads of the DVD with a DVD cleaning
disk . If this does not help the optics or the decoder/encoder might be
defective. In that case, you will need a qualified TV repair person to
work on these units for you all.
I hope this helps.... shud u have any more problems please get back to us with the brand name and model number
Usually if there is a NO DISC error, and the lens is verified clean, there is either dust in the laser assembly (use a can of compressed air to clean it out) or a loose laser assembly cable. Also check to make sure the lens can bob (wiggle around), and that it can slide back and forth.
The emergency eject is underneath, its a small slot. Insert a toothpick at one end and slide to the other end to open the tray.