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Que!M3 Drives QPS-525 won't start

I have two Que!M3 hard drives with 120 and 250 GB capacity that won't start. The green light on the transformers is lit, but the drives are silent -- don't spin up and don't mount.  I've only used them on Macs, but not for several OS X generations.  Now I think there are some files I need on one or both drives.

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  • BillC2 Dec 01, 2007

    The drives are in an external case, which is the original packaging.

  • BillC2 Dec 01, 2007

    You're saying that freezing could cause them to start spinning again?

  • BillC2 Dec 01, 2007

    Some clarifications -- these are two external hard drives (120GB & 250GB) in identical hard plastic cases, which is the original packaging. The back of each is identical, with an on-off switch, micro lock, DC-in, and two Firewire 400 plugs.

    There are actually two green lights for each drive -- one on the transformer and one on the right front of the drive -- both are on. Neither drive spins when it is powered on. Connecting them via a firewire cable to a computer (either G5 desktop or MacBook Pro) makes no difference. The cable is known to be good.

    The 250 GB was working fine a year ago (I have a file listing) and the 120 GB was tricky (requiring a reboot to mount) but stopped spinning probably in 2005. Now that I found the file list, I know that the 250 GB drive has files that I need.

    So the green light on the drive indicates that the transformer(s) are not faulty?

    Does failure to spin up indicate a failure of the board in the drive case?

  • BillC2 Dec 03, 2007

    Can you give me a technical explanation of how freezing could enable a drive to start spinning?

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The light is green which shows that the drives are getting power supply, did you connect both the IDE cable and power supply cable at the back of the drive respectively? if you have then can you see any file at all? i mean can you manange to spin the drive? if you can't do with MAC then you cannot get any file out of them regardless of operating system, as per your question it looks like both drives are faulty

Posted on Dec 01, 2007

  • Zaid Anarwala
    Zaid Anarwala Dec 01, 2007

    For mounting you can open the pc or mac and mount on the given rack otherwise use external hard drive case and connect with pc or mac using usb cable, please also check your IDE cable is not faulty or try other IDE cable.

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Can't you just put them in a external case and run them as such

Posted on Dec 01, 2007

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1.Sometimes you can get them to run long enourgh
to get your data by putting them in a static bag &
plastic bag & placing them in the freezer fo a few
hours I have left some in overnight try it for
a few hours if you are leery of it and see if
there are any signs of life

Posted on Dec 01, 2007

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  • Eugene Merritt Dec 02, 2007

    yes this works I have used this method several times to get into a bad drive going


  • Eugene Merritt Dec 02, 2007

    you are saying the drives are not gerneric
    cant be removed from the case and
    exchanged etc

  • Eugene Merritt Dec 02, 2007

    I have only used this method with internal IDE ATA EIDE
    etc with the respective cables,but if you do try this you
    will have to be ready to tranfer the files because I have
    only managed to get one to boot twice 1 time
    since the drive is encased I would advise trying
    as soon as you take out of the freeaer dont want
    it to thaw to the point of water dripping just frosty
    (I alway had them set as primay slave)hince the
    better chance since they are on the same cable
    But the fact that its firewire speed may be a
    factor.If you know of a better way then dont try
    it but if ifs just a last ditch effort then try it

  • Eugene Merritt Dec 03, 2007

    Heat and use probably expands metals etc
    cold contracts metals heads sometimes try
    to bind to the platter the coldness prevents
    this Thats just my theory all I know is that
    it works

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