Question about Norton Internet Security 2005 (37648246941) for PC

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Symantec trusted applications

Downloads updates but won't install

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  • muttonhead Nov 30, 2007

    Sorry. What I took from your first comment was that I may have downloaded from somewhere else. The downloads are directly from symantec. Aplogies if you were meaning something different. Of course I would appreciate help.

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Which one live update or the updates you downloaded from somewhere else?

Posted on Nov 29, 2007

  • 1 more comment 
  • Vijay Shyam Nov 30, 2007

    If you are not interesting in solving your problem pls dont waste our time..I asked u whether you used LIVE update to update it or did you download virus definitions?

  • Vijay Shyam Dec 01, 2007

    did u try doing a LIVE update? THE sarc intelligent updater usually poses lots of problems if the package is corrupted!If the live update wont work let me know..i will surely help you out..

  • Vijay Shyam Dec 01, 2007

    Also pls dont rate it as in appropriate- it means that the solution has nothing to do with the problem..if you do so you might not get any more assistance ..regarding this next time..

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please see to it that the product is genuine
When live update fails, it is most likely due one of the following reasons:
· No license file (*.slf) is installed
· The installed license file (*.slf) has expired
· The trial period has expired
· The installed license file (*.slf) has been deleted, or become damaged or corrupted
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No license file (*.slf) is installed
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This could also be the case if you have a current support contract, but had a trial license key installed in the software. It is necessary to register the support contract renewal to generate the new license file.
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Many of Symantec's products offer a limited-time trial period where you can test the software in your environment. When the trial period expires, the software will typically cease to function as part of the Trialware installation agreement.

The installed license file (*.slf) has been deleted, is damaged or corrupted
If the license file that was installed in the program has been deleted or is corrupted, it is necessary to reinstall the license.
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Here is a link to a technical support document with more information on this issue and possible resolutions: http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/e0395129f0bedbf4882570d2006ad1af?OpenDocument




(i took it from "http://customercare.symantec.com/app/answers/detail/a_id/81/kw/update/r_id/166" )

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