Question about Handspring Visor Prism Handheld

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Old VISOR I bought an old VISOR. It only says "visor" on the front with badge on left side. Black in colour. When I connect it to pc, it says "Conneting to the desktop"After a few seconds, "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again."Do I need to install something, and if so, where can I get it. Got no cd or anything with visor.Thank you.

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I acquired a visor handspring palm pilot. Where can I get instructions on how to use it?

Posted on Feb 17, 2009

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Congratulations on your 'first generation' Handspring Visor purchase. While perhaps 'old technology' in the techno world, I am still using mine today. To answer your question, your Visor is simply attempting to 'synch' with your desktop files (to ensure you have the correct data in both places. Your error stems from the fact that the unit is 'searching' for your desktop files to perform that handshake. Like an unanswered telephone; your Visor 'hangs up.' You will need to install the software on your PC. Yes, there is still software out there. ;-)

Posted on Jan 24, 2008

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I have a Handspring Visor Graphite Handheld and when i shnged the bateries i lost all my data. Anyone can help?

If you have hotsynced your Visor with a PC (or Mac), the first time you sync your Visor to that computer, it should restore all the data from the last hotsync to the PDA. This is one big reason that it makes sense to sync your PDA on a regular basis.
Unfortunately, if you never used the hotsync function for your Visor, you may not be able to recover any of your data. This model Handspring Visor requires good batteries or else everything in its memory will randomize and you will lose all stored information. There is a small capacitor in the Visor that provides enough reserve power for about 30-60 seconds when you pull out the batteries. It's for this reason that Palm recommended pulling out only one battery at a time when changing to a fresh set. That minimized the amount of time that the PDA would be without power. That same advice applies equally to Visor PDAs.

Jun 15, 2011 | Handspring Visor Graphite Handheld


Visor Deluxe does not start


The procedure below shows how to reset the PDA to factory settings after backing up all your personal data.
After backing up your data with HotSync, perform a hard reset, this will erase all applications and returns your device to its factory default settings.

To perform a hard reset:
1. Hold down the power button on the front panel of the PDA.
2. While holding down the power button, use a paper clip to press the reset button.
3. Release the power button.
4. You will get a message warning that you are about to erase all the data stored on the PDA, do the following:
Press the top scroll button on the front panel
to complete the hard reset and display the startup screen.
If you press any other button you will do a soft reset, that will not fix the problem. In that case restart the procedure.
5. After doing hard reset the unit will return to the initial factory state. All third party installed applications will be deleted, and setting will be reported to factor default.




Connect to HotSync and do a backup of the PDA, then do hard reset on Palm.

If the PDA is not detected by Hotsync, then there is an additional problem.

To troubleshoot problems given by third party application you do a backup, then rename the backup folder containing third party application data to Backup.old, and do hard reset.

After that you start restoring applications from backup.old one at the time, when one application jams the Palm, that is the responsible for the error message.

Procedure is described here.



on Apr 09, 2010 | Handspring Visor Deluxe Handheld

1 Answer

I have a visor prism. Yesterday I fell in the swimming pool. My visor went in with me. It is not functioning now. How/where can I go to haqve my data retrieved, if possible? Can you respond ASAP,...

I'm not familiar with your PDA but it has a USB connection that may give you (raw) access to the internal memory. Connect the unit to a PC (should work with a Mac too) and see if the system recognizes the internal memory. If it does, you should be able to copy the memory contents to disk in some form but even then, it may not be something you can easily use.
I did find some info on it here:
Visor Prism

Aug 03, 2009 | Handspring Visor Prism Handheld

1 Answer

Handspring Visor Username Deleted; How to Add on Device

To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.

There is a hidden method in the Prism for deleting the user name.
  • Open the Memo application on your Prism.
  • Tap New.
  • Enter the ShortCut character.
  • Enter a period '.'
  • Enter the number 5.
Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:
  1. Depress the Grey HotSync button on the cradle
  2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.
Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

Jul 12, 2009 | Handspring Visor Prism Handheld

1 Answer

I bought a visor delux on line new, and the mfg cd rom was not included. can you help me find one ?

I believe the CD only gives you the two programs that you need for your PC or Mac. Desktop Manager and Hotsync manager, both of which should be available for download from the Palm website. Find the Visor Deluxe among the devices on the site and you will find the files there.

Everything else is permanently on your Visor but you need those two programs on your computer to hotsync and so transfer files between the visor and your computer. If you haven't got a cradle or cable you can still buy them third party.

Jun 09, 2009 | Handspring Visor Deluxe Handheld

1 Answer

Can't get device to hotsync

First thought is that the cable has become defective - they do go wrong.

Assuming the visor is fine other than when hotsyncing, I suggest you reinstall the Desktop manager and hotsync manager on your PC or Mac, HAVING BACKED UP ALL FILES of course.

Sometimes the managers get corrupted and cause problems. Try that first, then check cable and finally a hard reset, assuming you have hotsynced recently and so won't lose loads of information.

May 21, 2009 | Handspring Visor Deluxe Handheld

1 Answer

Visor prism not charging

I have the same problem.

Set the auto-off to 3 minutes, push the reset button, place it in the cradle and leave it alone.

Do this enough times and you should be able to charge the battery.

Remove any springboard backup modules while doing this, as I've had one go blank (from frequent resets, I guess)

Apr 05, 2008 | Handspring Visor Prism Handheld

1 Answer


Ok,Download software for recover your data from Memory Card, Phone, HDD or any other Storage Device ----
Download from the following link ------

Note- this software is works only with windows operating system so, connect your Memory Card, Phone, HDD or any other Storage Device to computer to recover data.

For any other help contact me.


Dec 13, 2007 | Handspring Visor Deluxe Handheld

1 Answer

Migrating software and data to new computer

Assume that your Visor is your data respository. So you should make sure that you have an up-to-date synchronization from the NT PC. Now get the XP compatible software for your Visor from the palmOne website and install it on the XP box. I assume that you will be synching via USB this time - this is the default setup when you install the software. Hopefully you still have the USB cradle that came with the Visor. You can still use serial sync with XP but you should try to take advantage of the speed of USB on the new PC. Download for XP & Visors: Once the software is installed, sync with the new computer and all your data should be copied from the Visor to your PC in the first synchronization. By the way, Outlook shouild be installed on the new computer before you install the Visor software; otherwise the installer will not offfer to install the PocketMirror conduits.

Sep 13, 2005 | Handspring Visor Deluxe Handheld

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