Smart Pool Inc Dolphin Diagnostic Automatic Pool Cleaner Ne250 Logo

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Posted on Aug 12, 2009
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Dolphin diagnotic pool cleaner just stopped working.Son took it out of water and wrapped cord up and almost pulled wires out of plug that goes into the motor mount.

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  • Expert 640 Answers
  • Posted on Sep 30, 2010
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The wires in the pool cleaner probably did disconnect from the motor. You might not be able to see the disconnection, but i would guess this is the problem since you already know your son made the mistake. You are probably going to have to take it to a service center so an electrician can reconnect your wires.

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Goes to wall and turns itself over. It is clean.

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If the dolphin is falling backward when it meets the water line, there is an easy fix. The automatic pool cleaners often have this problem. The easiest solution is to remove the handle floats and attach an 8 oz weight to the bottom inlet cover.
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Cut cord

Thank you for posting your question here on Fixya.com.

Yes but it is going to be tricky. You will need to open up the power supply and pull the black and white wire from the cable socket. Note what position they were connected to for reassembly later. Now strip the cable back enough to get to the wires inside and connect them white to white and black to black. Turn the dolphin upside down (tracks towards the ceiling) and turn it on. It should go thru a series of motions lasting about 30 seconds and then stop. If it does it has just passed a self test and will likely work in your pool. For parts or to have this test and others performed in a service center contact us thru www.arrowpools.net using the dolphin button along the bottom of the page.

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