Question about HP Pavilion zt1170 Notebook

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Hp pavillion zt 1170

My hp pavilion zt 1170 most times boots up with a black screen ( background light does not light up). On some occasion when it does boot up, it will go as far as the desktop display and then suddenly shut down suddenly.
Have tried re-seating the Ram chip and the hard drive to no avail. On one occasion when it booted up ran the diagnostics and the result says:
Error: Runtime protected Mode termination
Cause: 14: page fault
How should I proceed? Help.

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Re: hp pavillion zt 1170


I am pretty sure you have a corrupted operating system here, or have somehow gotten corrupted video drivers. Boot to safe mode and change the video drivers to Microsoft VGA Generic and reboot and see if that fixes it, If it does, you can experiment with installing updated drivers for that machine available on the HP web site.

Also run a disk check on all drives; sounds like you might have some data loss.

If this does not fix it, consider reinstalling the operating system and then patching it to the highest level possible.

If reinstalling the OS does not work, you might have hardware problems with the screen or motherboard, though this is pretty rare, and is a different matter to troubleshoot.

Good luck...

Posted on Nov 29, 2007

Re: hp pavillion zt 1170


I have been troubleshooting the same model computer for my father in law with the same problem. The problem is intermittent and sometimes the computer will work for hours but then will fail at post. I think when KLBK states it boots up with a black screen it may be that it doesn't post as well. I have put bootable cds in the drive and the whole computer is unresponsive with the black screen but all the buttons are lit.

I ran HD utils and Memtest without finding any issue but did find the computer starting working properly once I removed the stick of RAM in the slot on the underside of the computer. I have not had an issue in over a week since doing so.

Posted on Jan 21, 2008

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