Question about Arris DCT6200 DTV Receiver

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Guide the guide does not come on on hd channels but it comes on on all other channel

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Re: guide

Are you connected to your TV via HDMI or Component connections? Composite does not word for HD

Posted on Dec 13, 2007

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How to get full picture on my tv?

First, ensure your tv is using the highest resolution possible (Usually 1080 for flat screens) by using an HDMI cable from the receiver to the television, and that you are on the correct input. Second, ensure your tv is not sizing the video by using the 'picture size' or 'aspect' or 'ratio' key on the remote that came with your tv (Not your DISH remote). Third, tune your DISH receiver (with your DISH remote) to an HD channel (for VIP model receivers, when you tune the channel to an HD channel, an opaque white 'HD' appears insude the blue box at the top of the screen). Fourth, hit the star key on the remote, while watching the screen. On the right hand side, near the top, it will cycle as you hit repeatedly the star key, the style of screen widening. Hit the key as often as you need to make the screen appear the way you want it to. The receiver will remember your setting for all HD channels. When finished with the HD channel, tune your receiver (with your DISH remote) to a SD channel (any channel in the guide that does not have the HD icon). Repeat the fourth step.

For Hopper/Joey family receivers, hit menu, settings, screen size. Follow the instructions to resize your screen to match your preference. When finished, repeat step four above on each an HD and a SD channel.

Mar 15, 2015 | DISH Network TV Receivers & DVRs

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Only recieve HD programs on my Vip 612 receiver. I want to receive non HD channels as well

Hello! The guide might be set to only HD. You will find this out by going into the guide. At the top Left of your guide, you will see that it says left to the right of the DISH Network logo. If it says ALL HD, then just press the GUIDE button again, until the list says ALL CHAN or ALL SUB. This way, you can view not only HD channels, but SD channels as well! Hope this helps!!!!

Becki Barned
DISH Network Customer Service

Jan 15, 2011 | DISH Network ViP 612

2 Answers

My VIP722 DVr keeps showing that I have a complete loss of signal. This goes for awhile and can receive no HD channels. By going to DVR I can then go to guide and get SD channels only. But then after...

Hello this is Nick Franta with DISH Network.

What error message are you receiving on your screen? There should be a 3 digit number in the top right of the message. Has there been any bad weather in the area which may have affected the signal?

If you haven't been advised to already, I would suggest doing a hard reset of the receiver by unplugging it from the outlet for 10 seconds. When you plug it back in the receiver will reboot itself for you. If you are still getting errors hit the menu button then 6-system setup, 1-installation, 1-point dish, and then hit check switch and then test. All your satellites should show green. If not we would need to send a tech out to address the issue.

Hope this helps!

Jan 12, 2011 | DISH Network 311 DTV Receiver

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Receiver will only show non-hd programs

Hello, this is Nick Franta with DISH Network Customer Support.

To resolve this issue try resetting the receiver by unplugging it for 10 seconds. The receiver will reboot itself once its plugged back in.

Also in the guide you can click the guide button and it will take you to the different menu options which will be highlighted in the top left hand corner. Guide has the ability to show just HD channels, all channels you subscribe to, and all channels DISH offers.

If you need further assistance please let us know!

Dec 10, 2010 | DISH Network ViP622 DVR DTV Receiver /...

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I have 2 Tivo HD XL boxes with CableCards and I receive all channels one one box but am missing channels on the other box.

Missing channels are a sure sign that your CableCard is not paired correctly or is defective. Sometimes, the issue can be as simple as a clerical error, where the serial number of the CableCard was not entered correctly into your cable provider's system. Call your cable company and have a tech come out to take a look at your CableCard configuration.

May 30, 2010 | Tivo HD XL DVR HD DVR

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Just bought a Sony XBR9 and Comcast gave me a Motorola DCT6200 box which has a DVI output to a HDMI input into the TV. When switching from a HD channel to an analog or digital channel, the picture is...

I am having the exact same issue. It started happening within the first few hours of turning on the XBR9 for the first time. I also have a Motorola box from Comcast. This did not happen with the HD TV that was hooked up previously. Did you return the TV?

Jan 07, 2010 | Arris DCT6200 DTV Receiver

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Need to Frequently Reset Dish Network HD VIP 612 Solo DVR.

When you bring up your guide look at the top of the screen and you will see the LIST: if this says ALL HD then press the guide button until you see ALL SUB or a menu and select ALL SUB. If your guide keeps changing by itself its possible to have remote interfence since you have a UHF remote, especially if you also see channel changes as well. Try setting the guide and go from there. If you still continue to have issues call 1-800-333-3474 for tech support for extensive troubleshooting or at dishnetwork .com/tech.

Dec 01, 2009 | DISH Network ViP 612

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I have had an outdoor antenna for several years to recieve HD local. Before the conversion I purchased a Samsun HD Tuner. It was working fine will all channels working and guide providing all program...

8 11 & 14 are std definition. All digital channels are 1.1, 1.2, 1.3, etc. You may need to re-align your antenna. Digital is Very Very direct, analog was very scattered. Hope this helps

Jul 08, 2009 | Samsung DTB-H260F

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Guide listings are incomplete

1. Manually scan all channels on your TV with your TV remote and write down the channels and network shown:
(sample: 119.2 C-SPAN2 digital channel).
2. Go to Edit Channels and find the icon for C-SPAN2 (about icon 261 in my zip code). Manually change the channel from Off to On, Insert the frequency, and optionally insert the number you want the channel to show in your channel listing ( or move it manually later).

I have about 10 to add each time I reset my recorder.

Feb 15, 2008 | Sony DHG-HDD250 200-Hours Video Recorder

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