Question about SanDisk Sansa e250 MP3 Player

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Recover mode my mp3 player had files on it of music and i tryed to get them off and my mp3 player crashed i turned it on and it said main image failed switching to recovery mode what does that mean and how do i fix it?

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Re: recover mode

Use volume + method:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

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When i turn the mp3 player on it gives a message stating "Load main image failed Switch to recovery mode" i have tried updating it and the problem still persist to occur.

Check this out here is a link to a kid showing you how to go to recovery mode make sure you have the update software from this link(
and run the software make sure you have the software installed to connect
after recover mode is found

Mar 27, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

My e260 is saying "load main image failed switch to recovery mode" what that means

Load main image failed, this is a firmware error, (this does not have software like a computer)

Recovery mode, the player tried to recover from the error.

The player has firmware updates that where put out by the MFG because of problems.

You have to read the manual, carefully and follow it to the T.
because you need to update the firmware on the player.

This is there website.

Feb 08, 2010 | SanDisk Sansa e200 MP3 Player

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How do i switch to recovery mode? her is a link to a kid showing you how to goto recovery mode make sure you have the update software from this link(
and run the software before you recover

Apr 19, 2009 | SanDisk Sansa e260 MP3 Player

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Sep 24, 2008 | SanDisk Sansa e250 MP3 Player

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Sansa e250 mp3 player

remove ur batery and replace it or download the file archieve.exe and install audible folder.then u can switch on it.

Jul 03, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Main load failed error

The difference is that when you have your device on MTP mode, its recognize as a Portable device...You cant modify the settings on MTP mode...When its on MSC mode, its recognize as a disk drive...thats when you can modify the drive change the mode..go to menu, settings, USB mode and there you should find the MSC and MTP mode..Hope that helps
Please rate accordingly.
Thank You

Mar 21, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Recovery mode

a back door to recover the system With the power off, switch hold to on (and leave it on) and press and hold the record button on the left side. Now turn on your Sansa while still holding the record button. The unit will power up in recovery mode. Now connect to your PC. A folder 16mbFORMAT will appear under 'My Computer'. Call SanDisk technical support for the most up to date firmware files.1-866-SanDisk

Mar 17, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Problem with Sansa E280R: ?Load main image failed Switch to recover mode?.

Try this;

Please copy and paste the following links into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your desktop.


1. Double click on My Computer so that you can see it on your screen.

2. Turn the player off.

3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange colour.

4. On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called "16MB FORMAT". Once you see that icon you may release the Record button.

5. Double click the RHAPSODY- file you downloaded earlier and open it. You will need WinZIP or WINRAR to "unpack" it. Inside you will see a file named PP5022.mi4 drag this file onto the 16MB Format in My Computer mentioned before.

6. Double Click on the Sansa.rar and open it. Drag the Sansa.fmt file into the 16MB Format as well (this forces the device format and erase all data)

6. Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

7. Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Please RATE my solution at the bottom.

Best of Luck.

Nov 20, 2007 | SanDisk Sansa E280 MP3 Player

2 Answers

My Sansa e280 forze

Try plugging the player into the computer and formatting it. This will erase the music from the player, but you have a copy of the music on your computer as well. I think this will solve your problem.

Good luck.

Nov 08, 2007 | SanDisk Sansa E280 MP3 Player

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Sansa e200 won't turn on

Load main image failed refers to a bad firmware file on the device. You can download and run this recovery tool from the SanDisk website. Best of Luck.

Sep 07, 2007 | SanDisk Sansa e200 MP3 Player

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