Question about HP : HP4 Laserjet Printer

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HP4 and PC LOAD LETTER MSG (and there is paper)

It is taking me nearly an hour to print out a 2-page document plus other things. I keep getting the msg "PC LOAD LETTER" and there is plenty of paper. I hit the reset buttons and it just goes back to same msg. The door is shut, no paper jam, and the paper tray is locked into place and shut. This printer has been a workhorse for me, but now, it just keeps hiccupping with that msg and I can't get it to hold the lights for ready.

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Re: HP4 and PC LOAD LETTER MSG (and there is paper)

I have the same problem! "PC LOAD LETTER"

I have to put in a paper in the manual feeder, than it prints without problems. BUT I DON`T UNDERSTAND WHY!!!

Because on my wifes japanese XP and on my new VISTA PC it print out without the need off manuall paper feed! And the settings looks like on all setups! Oh yes, I deleted the printer on reinstalled it on this computer - no change. But it must be something wrong on the setup (why could I else print out from the other computers - arrrggg).

Posted on Mar 12, 2008

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Re: HP4 and PC LOAD LETTER MSG (and there is paper)

Hi, I assume you can run paper thru the manual feed without any problems? If so the paper sensor that detects the paper in the tray has either broken or fallen off! If you take the paper tray out and tilt the printer a little bit on it's back you should see a sensor that will swing back and forth its' solid black/plastic . The sensor is very cheap and I'm pretty sure this is the problem> Good Luck!!

Posted on Dec 03, 2007

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HP4-smudged copies of printed text are appearing lower on the page...Any ideas on the fix

Run a 1/2 test.
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Well the printer is telling you to load "Legal Size paper, which is 8.5" X 14" paper.

More than likely, the application you are using is telling the printer to print the page on legal sized paper.

If you want the document to print on "Letter sized paper (8.5" X 11") then in the application, go to the File drop down and select "Page Setup". From within page setup's window, change the paper size to letter and then re-print the job.


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I have an error msg saying load plain letter SSF 024-969

I guess that you normally use A4 paper. If this is the case you are most likely printing from a document that was created using the Letter paper size (typically a Word Doc of PDF file created in the USA). The solution is to reformat the document that you are trying to print, to A4. You may change the formatting of the document when doing this and page numbers may be incorrect when compared to the index and contents pages.

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I have DELL color laser printer 2130cn error msg load SSF ??

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The document you're trying to print is formatted for legal size paper, and the tray contains only letter size. if it's a legal size, put legal paper into the MP tray, or override the setting and manually select "letter size" in the printer dialog box.

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Tray 1- load plain letter


On printer check media/paper type tray 2 or 3 is plain and tray 2/3 is set for letter paper size too, via printer control panel. Also check under paper handling other options for tray 1, also on tray 2 and 3, I think there is a blue little round switch on left should be set as letter not custom.

Some paper types cannot be feed from anywhere else but tray1/bypass ie labels/laminate/card stock.

Check print driver on pc has tray 3 option installed and is not set as default to print to manual bypass/tray 1

light flashing cause printer wants paper type/size that it "thinks" it hasn't got in tray 2/3

If that dont cover back

Soulvisitor :-)

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Are the print jobs being sent to printer all the same page size?

Are they all print jobs sent letter page size and your printers cassettes are set for A4 or something?

Your printer is asking for letter size paper, because any paper it has is not set to letter  and document that it is trying to print has been sent as that size.

Check what options you have on print driver on pc as far as Tray defaults, paper type and size settings

Check printer settings via its keypad as to tray defaults, paper size set for each tray and paper type, some printers have paper size switchs on their trays too.

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