Question about Office Depot Ativa DQ60M Shredder
I have a SPL-1506X Ativa shredder. Where can I have it serviced?
It ran fine this am, but tonite it won't run. You can hear a "click" when you try to feed paper in, but nothing goes.
I had the same problem. I took the machine apart and found out that the main gear running the rollers was defective. All of the cogs were broken or worn out, If you can find parts it can be fixed?
Posted on Jan 03, 2008
I had the same "click" noise when trying to shred. I had a Staples replacement guarantee (extended warranty) so I called them up and described the issue. They are sending me a gift card for the purchase amount. Seeing as they did not want the original unit back I decided to take it apart to see if I could find the problem. I did not find an issue with the gear as the other user stated but I did notice a burn mark on the circuit board just under the relay (which could make a click noise) I removed and inspected the relay (desoldered), but I could not see anything wrong with it so I re-soldered it back onto the board and re-soldered (re-flowed) all of the other connections just in case there was a cracked joint. Upon testing the shredder still has the same "click" sound. My guess is there is a faulty device on the circuit board such as a resistor or relay. To sum it up, to repair this particular issue you will be unable to implement a "simple" fix and it would realistically require either a new circuit board or a whole new shredder.
Posted on Jun 22, 2008
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