Question about Creative Labs ZEN Vision:M Digital Media Player

1 Answer

Zen Vision: M Freezing During Music Upload

I have had a Zen Vision: M for nearly a year, and it was working fine. All of a sudden recently when I attempt to upload music through the Creative Media Wizard, my player freezes and i'm forced to hit the 'reset' button. I have attempted to rectify this problem by reinstalling my firmware, wiping the player, fixing my registry, reinstalling the Zen software among other things.

Some help would be greatly appreciated.

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  • 4 more comments 
  • WillJVisionM Dec 06, 2007

    I have, repeatedly, and it still refuses to work. Unless there's a new version that I don't have yet.

  • WillJVisionM Dec 07, 2007

    What does it mean when the firmware upload freezes? It's current, by the way.

  • WillJVisionM Dec 07, 2007

    That's not possible, though. I have wiped my hard drive a couple times to rectify the problem. I'm thinking I have to send it in to Creative to either repair it or send me a new device.

  • WillJVisionM Dec 07, 2007

    You know, you might be right. Every time I try to upload stuff I do notice that my cable's loose.

  • WillJVisionM Dec 07, 2007

    Is there anywhere I can possibly purchase a fresh cable?

  • WillJVisionM Dec 07, 2007

    Disregard my earlier post--I attempted to use my brother's cable, he has the exact same player as mine yet his cable is functional with his player. I think the USB jack got knocked loose. Is there a way I can fix that?

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  • Master
  • 4,402 Answers

Have you download the latest firmware from creative?
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

Posted on Dec 06, 2007

  • 2 more comments 
  • Cary Farah
    Cary Farah Dec 07, 2007

    thats what im saying is make sure it's current

  • Cary Farah
    Cary Farah Dec 07, 2007

    your hard drives shot!

  • Cary Farah
    Cary Farah Dec 07, 2007

    the only other thing is the usb jack could have a loose connectio or cable could be bad.

  • Cary Farah
    Cary Farah Dec 08, 2007

    just take it apart and resolder

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clairehenry
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SOURCE: Zen Vision M freezing during music upload.

Try to add your music a bit at a time instead of your whole library at once. That will freeze it. You can also try sync with Window's Media Player, which works a lot better than the Creative software.

Posted on Nov 30, 2007

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1 Answer

My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...


Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->
















Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen


  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.



  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player

    Note:



    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.



    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

Aug 08, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen Vision:M not even detected on Vista!


I had the same problem with my Zen MicroPhoto. I finally found a simple solution:

--Go to your computer's Device Manager (with your player plugged in)
--Find your MP3 player under Portable Devices
--Right click on your player and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer

I have no idea what causes the players to suddenly quit working, but I'm glad I finally found an easy way to fix it.

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These problems sound to me like its time to format your hard drive. To format the hard drive, put your Zen into Recovery Mode. Put a paperclip in the reset hole and hold the on/off button in the "on" position. Then release the paperclip and continue to hold the on button until you see the screen change to Recovery Mode.

Select the Format option, then Reboot. If your Zen still isn't recognized by your computer, this likely means there is a chip failure on the motherboard. Click here for more troubleshooting advice.

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1 Answer

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Probably a hardware issue - replace the player

BUT
you can try the soft fixes:

Reset the player
Update the firmware
try this:
I stumbled on a knowledge base on the Creative web-site after I had registered the player; maybe this was not available to me previously.
This player has a Reset button sunk into the base. It needs a prod with the end of a paper clip during the boot up. The resultant Recovery menu gives the option to Format the disc which I've done and successfully loaded my music back again. It is now playing very nicely and hopefully will continue to do so.

I hope this info will help others with the same problem. I t appears that the music files can become corrupted very easily.


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1 Answer

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Luckily for me I have a laptop with Windows XP. I installed the Zen software and connected my external hard drive that has all my music on it and copied the music from the external drive to the Zen. Problem sovled, although I really would like to have the software work properly using Vista. For now the solution works.

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What you need to do is check the firmware. By doing so, set the device on "Disk Mode" and try to reinstall your firmware. Also make sure to back up all your files before doing so. If thats not the case, then it could be the battery life. Most of these reported cases all have to do with the battery performance. Freezing is the most common case of battery dysfunction. Make sure you get that checked out.

Don't panic!

bananaboy101

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has the unit been dropped?
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Zen Vision M freezing during music upload.


Try to add your music a bit at a time instead of your whole library at once. That will freeze it. You can also try sync with Window's Media Player, which works a lot better than the Creative software.

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I have found that it works if I dump all mp3:s in one directory, the freeze only happens if \Music has a lot of subdirectories. Weirdness! The drawback is that synching seems to be a lot slower with all mp3:s in one directory.

tried doing a cleanup, reformatting, and reloading firmware,

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First try different usb port
then different computer if you have one
make sure you have media player 11
remove the usb drivers and reboot and let the computer reinstall them

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