Question about Dell A940 All-In-One InkJet Printer
When I recently purchased a new laptop installed with Vista I had to get the new install program from the Dell website for my Dell A940 printer. Ever since I installed the printer on my new PC the printer will not print. I have a good connection because when I do print a job from the PC the printer puts a piece of paper through the printer and it sounds like it is printing but nothing is printer on the page... it is compeletely blank. The cartridges are both new. I figured even if there was a connection problem, the printer would still sucessfully print a copied page from the scanner, however it even copied pages come out completely blank. I have done the nozzle cleaning and the other maintenance checks and still no printing. Any suggestions.
Follow these steps in order to resolve the issue:
Stop the Print Spooler Service: 1) Click Start. 2) Type ‘cmd’ in the Start Search box.Search results should appear. 3) Right-click on ‘cmd’ in the search results, and select Run as Administrator.The command window will appear.4) Type ‘net stop spooler’ into the command window and press <ENTER>.The Print Spooler service should now be stopped.
Delete the Printer Drivers: .
1) Click Start.
2) In the Start Search box, type ‘C:WindowsSystem32SpoolDriversw32x86’ and press <ENTER>.
3) Delete all the files and folders in this directory.
NOTE: If the folder will not delete, rename folder to w32x86.old.
Remove the Dell printer software:
1) Click Start.
2) Click Control Panel.
3) Click Programs.
4) Click Programs and Features.
5) Click the software related to the attached Dell printer to highlight it.
6) Click Uninstall/Change.
7) Follow through the prompts in order to remove the software.
8) Restart the computer.
At this point, the user should install the latest printer software from http://support.dell.com and be able to print successfully.
Posted on Dec 24, 2008
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