Question about Dell A940 All-In-One InkJet Printer

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DELL A940-Good connection-no printing

When I recently purchased a new laptop installed with Vista I had to get the new install program from the Dell website for my Dell A940 printer. Ever since I installed the printer on my new PC the printer will not print. I have a good connection because when I do print a job from the PC the printer puts a piece of paper through the printer and it sounds like it is printing but nothing is printer on the page... it is compeletely blank. The cartridges are both new. I figured even if there was a connection problem, the printer would still sucessfully print a copied page from the scanner, however it even copied pages come out completely blank. I have done the nozzle cleaning and the other maintenance checks and still no printing. Any suggestions.

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Re: DELL A940-Good connection-no printing

Follow these steps in order to resolve the issue:
Stop the Print Spooler Service: 1) Click Start. 2) Type ‘cmd’ in the Start Search box.Search results should appear. 3) Right-click on ‘cmd’ in the search results, and select Run as Administrator.The command window will appear.4) Type ‘net stop spooler’ into the command window and press <ENTER>.The Print Spooler service should now be stopped.
Delete the Printer Drivers: .
1) Click Start.
2) In the Start Search box, type ‘C:WindowsSystem32SpoolDriversw32x86’ and press <ENTER>.
3) Delete all the files and folders in this directory.
NOTE: If the folder will not delete, rename folder to w32x86.old.
Remove the Dell printer software:
1) Click Start.
2) Click Control Panel.
3) Click Programs.
4) Click Programs and Features.
5) Click the software related to the attached Dell printer to highlight it.
6) Click Uninstall/Change.
7) Follow through the prompts in order to remove the software.
8) Restart the computer.
At this point, the user should install the latest printer software from and be able to print successfully.

Posted on Dec 24, 2008

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