Question about Canon PIXMA MP470 All-in-One Printer

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Paper jam message

No paper in printer, no jam, but can't print because paper jam error message won't clear.

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  • Yogbear369 Dec 31, 2007




    Have tried the bottom plate and roller cleaning functions but there are interupted by the "paper jam" on the output of the printer. The output roller rotates occasionally but there is no paper there. There's also no back door although I have seen them on other printers.


  • Anonymous Jan 06, 2008

    paper jam message always coming up

  • GMlJ42 Feb 20, 2008

    My printer also comes up with "Paper Jam". The most I can get out of it is for it to print one sheet and then come up with the message. The only way I can get it to unlock is to unplug it and rotate the power cord back and forth, press all of the buttons and it will sometimes not come up with print another sheet.
    So far I think this printer is the biggest piece of junk that I have ever purchased.
    Thanks, Gus

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  • 28 Answers

Check to see if you have a door in the back of the printer. Your jam could be there.


If this helps you, please rate me. Thanks, Patty

Posted on Dec 30, 2007

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2. Move your printer so that you'll have access the back panel. Unhinge the back access panel of the printer.
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4. Close the back access panel. Make sure that it latches into place and looks the same way it did before you opened it.
5. Open the front or top access panel. This is the panel you use to access ink cartridges. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer. Go back and do that now. Look for paper that may be jammed in this area of the printer.
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Explanation of the paper jam message

A 241.09 Paper Jam message indicates that the printer thinks a sheet of paper has jammed at the front of the printer. The jammed sheet of paper is most likely to be found in one of the paper trays or under the toner cartridge.
NOTE: If you select Show areas on the operator panel, you can view one or more images to help you locate and clear the jam.

Clearing the jam
To resolve the paper jam message, you must first clear the entire paper path. To access the jam area, you will need to open one or more of the paper trays. Follow the steps in the table below to help you locate and clear the jam.
Step Action Image 1 Open the printer paper tray (tray 1), and remove any jammed media you find there. pattlnk_10222007_1922-enus28872_24109paperjam1_t64x_en_us.gif 2 Open the front cover and remove the toner cartridge. Examine the area inside the printer and remove any jammed media you find there. pattlnk_10242007_159-enus28872_24109paperjam5_t64x_en_us.gif 3 If you have a duplex option installed, also remove the duplex access tray and remove any jammed media you find there. pattlnk_10302007_1559-enus28860_24x17paperjamduplex_t64x_en_us.gif 4 If you were printing from an optional paper tray, such as tray 2 or tray 3, open any optional trays, starting at the top, and remove any jammed media. Pull the print media either up or down. If it does not pull easily one way, try the other way pattlnk_10222007_1957-enus28872_24109paperjam3_t64x_en_us.gif 5 If you are printing from an optional 2000-sheet feeder, open the front door. Press the elevator button (A) to lower the tray. Remove any partially fed media from the feeder.
NOTE: Make sure the stack of print media is straight and pushed all of the way into the feeder. Incorrectly loaded paper is the most common cause of paper jams from a 2000-sheet feeder option.
pattlnk_10222007_2110-enus28872_24109paperjam4_t64x_en_us.gif
For a larger image, click here. 6 Finally, reinstall all of the paper trays and press the pattlnk_10222007_2117-select_button.jpg button to try printing again.
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