Question about HP PSC 750 All-In-One InkJet Printer

9 Answers

Scanner FailureTurn power off then on again Message Window pops up continuously

When we go to scan or copy a paper a message that reads "Scanner Failure: Turn power off and then on again," pops up. We follow as the directions say, turn off and then on again, but the message pops up in a minute or when we try to scan or copy. We have replaced the ink cartridges numerouse times, and have also unplugged and reset the whole printer in many cases, but none of these seem to work.

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  • arafat Dec 08, 2007

    Scanner FailureTurn power off then on again Message...

  • Anonymous Dec 08, 2007

    This helped, but it then asks me to press Start for English, etc. Some combination of the right arrow, the menu button, and/or the Enter button will cause it to go ahead and print. Then I had to do the process again for additional documents.

  • Bigddd Dec 31, 2007

    I receive a scanner failure error when trying to copy on Hp750. I shutdown per instructions and error returns. I held down cancel/enter button and unplugged unit per posting for a full reset of the program. The scanner failure error returned immediately. Unsure what can be done next.

  • Anonymous Jan 02, 2008

    When we try to copy, we get the message "Scanner FailureTurn power off, then on again." We do this and quite often this message appears again and again. What is the solution? We can print using the computer and no problems. Thank you.

    jwest70115@yahoo.com

  • jiminoregon Jan 02, 2008

    Tried this however, I'm still getting the error.

  • john jack Jan 05, 2008

    my name is john, my mobile is (+2348032500169, Email: jonhmadrid4real@yahoo.ca)



    i have same scanner fault with my hp psc 750 all-in-one printer, when the problem started, it prevents the priter from Printing documents, so after troubleshooting and other adjustments the printing started ok, but displays ( scanner Failure Turn Power off then on again, so what can i do to solve the scanning problem?

    i do hope to hear from u soon

    thanks john.

  • janisj Jan 07, 2008

    Printer goes to scanner failure and to turn off and on. Still does not print. We followed the procedure of pulling power plug while holding down on the cancel and enter buttons. Still does not work.

  • Anonymous Jun 14, 2008

    I have a Hp psc 750 3 in 1 printer. I've tried Everything!! I can't find a free download so my scanner will work again. Get Repeated malfuntion messages. Tried unplugging & plugging back in, turning it off & on, etc....There use to be a free download for this problem, I can't find it anymore?

    ~Mollie

  • Anonymous Sep 05, 2008

    gkhghkhkjhjh ohkjhj

  • sanjaypatel4 Sep 06, 2008

    When we go to scan or copy a paper a message that reads "Scanner Failure: Turn power off and then on again," pops up. We follow as the directions say, turn off and then on again, but the message pops up in a minute or when we try to scan or copy. We have replaced the ink cartridges numerouse times, and have also unplugged and reset the whole printer in many cases, but none of these seem to work.

  • Missyluvsyou Sep 06, 2008

    When we go to scan or copy a paper a message that reads "Scanner Failure: Turn power off and then on again," pops up. We follow as the directions say, turn off and then on again, but the message pops up in a minute or when we try to scan or copy. We have replaced the ink cartridges numerouse times, and have also unplugged and reset the whole printer in many cases, but none of these seem to work.

  • ciminomtg Feb 02, 2009

    I have the hp psc 750 all-in one injet printer. My problem is whenever I try to scan or copy I get a failure on the screen saying to turn power off and then back on. This doesn't fix the problem. It fails on the next try also. What is the fix?

  • imaliltpo390 Feb 05, 2009

    message appears: scanner failure, turn power off and back on again. Tried this several times and still won't print and same message appears.

  • David Yeates May 11, 2010

    I have cleaned the mirrors and done the full reset. But i still get the scanner failure when I try to copy or scan. Scanner failure also pops up after i print from computer to printer, but i still prints the document fine. Is there any other advise, other then go buy a new printer?

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9 Answers

Turning on and off or doing the re-set thing didn't work for me.

The solution that worked for me: Removing the black bulb cover and cleaning the mirrors.

Open the hinged lid, lift up and out and set aside. This will expose two small screws in back that holds the glass cover on. Remove the two screws. I used a small allen wrench. Carefully lift the gray glass cover up in back and pry loose in front, one corner at the time. Flip the cover over to the right and carefully set aside, keeping it at the same height as the top of the printer. Do not let the ribbon come out. Also, the little screws will fall out so don't lose them. Once you have exposed the inside, the key to everything is to carefully remove the black bulb/mirror cover on top and LEAVE OFF. There are two small slots on top to allow you to do this, or simply pry off from the side. Once removed, clean the mirrors with a q-tip and go ahead and clean the underside of the glass top while you have it off. Flip the glass top back over making sure the ribbon stays in (you may need to feed it back in a little). Snap the glass top back on, front to back, and replace screws. You should be good to go! I sure hope this helps whomever, because this is a great little printer/copier that I almost tossed.

Posted on Jan 11, 2008

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Try this. For me it was making grinding sounds and asking me to clear jam. There was no jam that I could see.

This worked for me. Lay the printer on its side and press the power button. It clears itself .

Jacob

Posted on Sep 09, 2008

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When my printer developed this problem it was due to the ribbon on the left hand side of the printer becoming raised slightly and blocking the scanner itself from moving. The solution was to open the printer and, on the underside of the scanner, remove the black plastic cover which then allows access to the ribbon. Just slide a blunt knife or similar under the ribbon and pull tight again. Hey presto problem solved.

Posted on May 22, 2008

The key to this problem lies in the black plastic bulb cover. This must be removed and LEFT OFF! Mine's been working fine since I did this a couple of weeks ago!

Posted on Jan 22, 2008

  • David Baron
    David Baron Apr 22, 2011

    This is a lovely printer. I attempted this surgery but could not loosen the screws (after buying a whole set of allen-wrenches to find the right one). Nothing seems to help, neither American or metric. Maybe the heads are warn (but how often would anyone have touched this?).

    Any other ideas?

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Cleaned mirror and bulbs still did not work. When I go to menu, it comes up scan to. The it tells me option not set. How do i correct this problem?
Thanks, Dave

Posted on Jan 16, 2008

I just performed the bulb cover removal and mirror cleaning and I'm back in business! My HP 750 hasn't made copies for a month. Wow, I can't believe someone finally solved this issue!
Great instructions, too. Thanks!!

Posted on Jan 12, 2008

Re-setting the printer and turning on and off may work once or twice but is NOT a permanent fix! Solution 3 (removing the black bulb cover and cleaning the mirrors) is THE solution. Give it a try...you'll be glad you did. It fixed mine!

Posted on Jan 11, 2008

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Scanner failure dispaly - no solution till now - tried all as advice on FIXYA

Posted on Dec 09, 2007

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Here it is all over, with all the steps.

1.Unplug power cable from printer.

2.Hold Cancel and Enter. OR you could Hold Cancel and Black Copy Button. Whichever is easier

3.Then plug back in the power cable, while still holding those 2 buttons.

4.It should turn on, lights blink, then it should say FULL RESET on the little screen thingy .

5.Let go of the buttons, and hopefully, it fixed your problem.

Posted on Nov 29, 2007

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Epson cx3200 printer has printing problem


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You can diagnose most problems by checking the control panel LED's for ink out, paper-out or copier problem.
If a problem occurs while you're printing, you'll see an error message in the progress window on your computer.
It may also be helpful to try running a printer nozzle check.

See the following message problems and solutions:

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The indicated cartridge is not installed or it is installed incorrectly. Color or black ink out - - >
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The indicated cartridge is out of ink Ink cartridge error - - >
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1 Answer

Printer will not scan


he HP All-in-One product displays one of the following error messages on the control panel when scanning or copying:
  • Scanner failure, power off and on
  • Scanner System Failure
  • Scanner failed, cannot make copies or fax
  • Scanner failure. Unable to scan, copy, or send a fax
  • Scanner failure, cycle power
Additionally, the scanner bulb might not turn on during scanning.ry the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.Solution one: Check the scanner lightFollow these steps to check the scanner light by making a color copy of any document.
  1. Load plain white, unused, letter size paper in the paper tray.
  2. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
  3. Make a color copy.
  4. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely CAUTION:Do not look directly at the scanner light.The scanner light should be visible under the scanner glass to the right or left.Figure 1: Scanner light visible underneath the glass
    1 - Area where scanner light is visible2 - Scanner glass
    • If the scanner light does not turn on when the scanner mechanism moves across the scanner bed, continue to the solution to reset the product.
    • If the scanner light turns on , continue with the next solution.
    Solution two: Check the power connectionFollow these steps to troubleshoot the power connection.
    1. Press the Power button (c01602202.gif ) to turn off the product.
    2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
    3. Press the Power button (c01602202.gif ) to turn on the product.
    4. Load plain white, unused, letter size paper in the paper tray.
    5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
    6. Try again to make a color copy.
      • If these steps resolved the issue , you do not need to continue troubleshooting.note.pngNOTE:If the product works properly when plugged directly into a wall outlet rather than a power strip or surge suppressor, the power strip or surge suppressor might not allow enough voltage for the product to work properly.
      • If the issue persists , continue with these steps.
    7. Press the Power button (c01602202.gif ) to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
    8. Press the Power button (c01602202.gif ) to turn on the product.
    9. Try again to make a color copy.
    • If these steps resolved the issue , you do not need to continue troubleshooting.
    • If the issue persists , continue to the next solution.
    Solution three: Reset the productFollow these steps to reset the product.
    1. Press the Power button (c01602202.gif ) to turn off the product.note.pngNOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
    2. Disconnect the power cord from the rear of the product.
    3. Unplug the power cord from the electrical outlet.
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    6. Reconnect the power cord to the rear of the product.
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1 Answer

After printer is on for a few minutes, getting error message-scanner failure turn printer off then on again. I am able to print before the error message appears, however, unable to copy or fax. Thank...


Hi,

Solution one: Check the scanner light
  1. Follow these steps to check the scanner light by making a color copy of any document.
  2. Load plain white, unused, letter size paper in the paper tray.
  3. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
  4. Make a color copy.
  5. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely.
The scanner light should be visible under the scanner glass to the right or left.

Solution two: Check the power connection
Follow these steps to troubleshoot the power connection.

  1. Press the Power button to turn off the product.
  2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
  3. Press the Power button to turn on the product.
  4. Load plain white, unused, letter size paper in the paper tray.
  5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
  6. Try again to make a color copy.
  7. Press the Power button to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
  8. Press the Power button to turn on the product.
Try again to make a color copy.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists we have to reset the printer. Doing reset in the beginning stage is not recommended. Reply me back and i will provide the reset step instruction.

Regards
Riztech

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Printer Reset
NOTE: The embedded links in the table lead to specific troubleshooting documents.
StepAction1
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Yes: Continue to step 2.
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Hi,

Below is the document that i want you to follow.

CLICK HERE ===>> DOCUMENT

Pleae let me know the result after performing the steps.

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Here it is all over, with all the steps.

1.Unplug power cable from printer.

2.Hold Cancel and Enter. OR you could Hold Cancel and Black Copy Button. Whichever is easier

3.Then plug back in the power cable, while still holding those 2 buttons.

4.It should turn on, lights blink, then it should say FULL RESET on the little screen thingy .

5.Let go of the buttons, and hopefully, it fixed your problem.

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