Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Mybook essential computer will not recognize the mybook when plugged into the USB

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  • CE Leonard Dec 02, 2007

    I have a 320 GB Western Digital "My Book" External Hard Drive. My computer doesn't recognize it anymore. I've tried both the USB and firewire connections. No luck. I tried it on my computer at work and on a laptop. No luck. I've had if just over a year. If anyone has an idea on how to fix it, please let me know.

  • Mr-Andersson Dec 07, 2007

    Well I have the same kind of problem! The external hard drive my book ain´t recognized by the computer. It´s named undified not working properly usb unit!!!! What to do?

  • alvargo Apr 24, 2008

    Running into the same problem trying to install the Mybook to my Dell 8300 desktop. Drive powers up, Blue light comes on steady. Windows prompts for drivers but can't find them. Tested the drive on an older PC and the drive connects fine... WD tech support said not their problem....

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Hi guys...
I had kind of the same problem like u...when i plugged it into the usb all i got was a "unknown usb device found"
I opened the external case hoping the hdd was still ok only to find out that the hdd cables had been moved slightly out of position..propably from a fall or a knock I didn't even noticed..
I just pressed them back in..click..and everything was back to normal..

These sites have info about how to open the external case..
http://rebootdaily.blogspot.com/2007/03/how-to-open-western-digital-my-book.html

http://anotherdeadblog.blogspot.com/2007/09/how-to-open-western-digital-my-book.html

Hope that helps!

Posted on Dec 10, 2007

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Posted on Jan 02, 2017

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1 Answer

Change mybook from one pc to another


You have to install the backup software on the new computer. Either download from WD to use what came with the MyBook. Attach the MyBook and find it in My Computer. If it is not there, you have to reboot and find the attached device. After Windows recognized the drive, the backup software will ask you for a new backup but just decline and reactivate the plan (actions/reactivate). That should do it!

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Have a look at this article on external hard disk troubleshooting. Could be that you need to delete the USB root hub devices in the Device Manager to force Windows to recognize the device.

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does it say new hardware found on your screen if not check the usb cable for loose connection, try conneting it to a known good usb port.

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Hi, You need to run updates for your computer. Go to start, program, windows update, run and install all the updates, look especially for any update for hardware, select it and let it install. Leave the My book attached to the computer while searching for updates. Good luck.

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It should not really need drivers in Win2K or Vista, you might have a problem with your USB drivers. Go into device manager, remove any devices under the USB heading and reboot. All the drivers should reinstall and hopefully your MyBook will come alive again. Otherwise, try the MyBook on a friend's computer, if it doesn't work there then the MyBook may be faulty itself.

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I have had this problem with several MyBook hard drives. They work fine for a bit and then the windows xp OS fails to recognize them. If they do show up the computer warns me they are not formatted. My solution does not help fix the MyBook as is. However, if you have data you must have on it this may be of help. I simply opened up the MyBook plastic case. It is different for each drive. The Pro/premiums I have found you must remove the rubber packing to get at the latch area. After I removed the bare drive from the holder I used an IDE/SATA adapter kit with external power and plugged directly into a USB port. The drive was recognized immediately and I offloaded the data. The drive actually works better now then when it was in the Mybook holder. I am taking no chances though and have switched to LaCie drives. Hope this helps somewhat.

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